Petco is a leading pet supplies retailer offering solutions for pet health and wellness. With a diverse selection of products, it’s helpful to know Petco’s return and exchange policies.
This guide outlines key details, tips, and contact information for smooth returns or exchanges at Petco. Keep reading to learn their process.
Overview of Petco Return and Exchange Policies
Familiarize yourself with Petco’s standard return and exchange rules:
- Most items can be returned within 90 days of purchase.
- Returns and exchanges can be initiated online or in-store.
- Original form of payment is refunded upon return.
- Items must be in new, unused condition with packaging.
- Opened food or treats cannot be returned or exchanged.
- Prescription products must have packaging and Rx sticker for returns.
Knowing these guidelines sets proper expectations when shopping Petco. Continue reading for full details on the return and exchange process.
How to Return Petco Online Purchases
For items bought on Petco.com, customers can easily begin a return or exchange online:
- Sign into account to access order history and details.
- Select “Return” or “Exchange”. Choose this option next to item(s).
- Print shipping label. Petco emails a prepaid UPS label to print and attach.
- Return by mail or at any store. Dropoff at UPS or any Petco customer service desk.
- Await refund processing. Petco refunds to original payment within 7-10 business days of receipt.
The online process provides convenience for returns and exchanges.
How to Return In-Store Petco Purchases
For returns on Petco items purchased in-store, bring to any location with the receipt:
- Bring items and receipt to any Petco, no need for original store.
- Take items to customer service. Returns not allowed at registers.
- Present receipt for refunds. Exchanges-only without receipt.
- Await credit processing. Instant store credit; card refunds within 3-5 days.
- Get return sticker. Petco places this on returned items so associates know it’s approved.
- Exchange items or get gift card. Shop for replacements or get store credit.
| Question | Answer | Category-Specific Eligibility or Items | In-store vs. Online |
|---|---|---|---|
| Petco Return Timeframe | 90 days with receipt | Prescriptions require packaging + sticker | Same policy |
| Petco Return Cost | Free for online returns; no shipping fee | N/A | Free in-store |
| Petco Refund Timeframe | Online: 7-10 days; In-store card refunds: 3-5 days | N/A | Faster refund with cash/check in-store |
| Petco Original Packaging | Required in new, unused condition | Prescriptions need unbroken seals | Same policy |
| Petco Exchanges | Allowed within policy timeframe | N/A | Same policy |
| Petco Return Problems | No receipt: only store credit, ID required, potential restocking fee | Clearance items: No returns or refunds | Same policy |
| Petco Receipt Required | Yes, for full refund | N/A | Required in-store and online |
In-store returns provide flexibility and instant swaps or credits. With the receipt, getting a refund is fast and simple.
Tips for Hassle-Free Petco Returns
Follow these tips for easy Petco returns and exchanges:
- Inspect items closely for defects immediately after purchase.
- Do not open food bags or treats before returning.
- Keep the original receipt or invoice handy. Photocopies won’t be accepted.
- Reseal items in original packaging or containers for transport back to Petco.
- Return prescription products within 90 days and before expiration dates.
- Bring government-issued photo ID if requested for returns missing receipts.
- Ask Petco associates for help with any return or exchange questions.
Planning ahead and saving receipts helps make Petco returns smooth and simple.
Petco Returns Without a Receipt
While Petco returns are easiest with the original receipt, there are still options if it was misplaced:
- Return for merchandise credit. Items can be exchanged for a Petco gift card without a receipt.
- Provide ID if requested. This helps verify return limits without a receipt.
- Note restocking fees may apply. Petco may deduct up to 15% from the refund.
- Check time limits. These no receipt returns must happen within 30 days.
- Clearance is final sale. No returns or refunds allowed on clearance items without a receipt.
- Receive store credit only. Without the original receipt, refunds can only be issued on a merchandise card.
Having the receipt enables a fast, complete refund. If misplaced, understand policies around store credit and fees before returning Petco purchases.
Exchanging Defective Petco Merchandise
If any Petco item is defective, damaged, expired, or the wrong product, exchanges are allowed outside the standard window when accompanied by the original receipt:
- Notify Petco promptly of any defective merchandise.
- Provide the original receipt as purchase proof for defects.
- Return in original packaging when possible.
- Explain the problem to customer service associates before exchanging.
- Select an equal replacement. Or choose upgraded product and pay difference.
- Typically get immediate replacement items. Defective exchanges generally get instant in-store resolution.
While rare, Petco aims to immediately resolve any purchases with manufacturer flaws or damage.
Contact Petco Customer Service
Reach out to Petco’s customer experience team with any return, exchange, or product questions:
- Online: Start a live chat at Petco.com or message @Petco on Twitter
- By Phone: Call 1-888-824-7257 24/7 for assistance
- In-Store: Speak to any Petco associate for help
Petco staff aim to answer questions and offer solutions as soon as an issue arises.
Petco Provides a Positive Shopping Experience
Petco strives to enhance pet health and wellness with solutions for pet parents. Their return and exchange policies make every shopping trip smooth. If anything fails to meet expectations, start a return or exchange easily. Keep the receipt handy and follow the tips outlined here. Petco handles returns and exchanges swiftly and professionally.
How does the Petco return policy work?
Petco allows returns and exchanges within 90 days with the original receipt. Initiate online or in-store, provide original packaging, and return in new, unused condition. Petco refunds the original payment method once items are received and inspected.
What is Petco’s holiday return policy?
Petco’s standard 90 day return policy applies all year, including holidays. Items purchased between October 15 and December 31 can be returned through January 31 the following year.
Can you return without a receipt to Petco?
Petco can process returns without a receipt for store merchandise credit. However, the original receipt is required for refunds to the original payment method. Photo ID may be requested as well.
How many times can you return without a receipt to Petco?
There is no specific return limit for receipt-less transactions. However, Petco can refuse returns deemed excessive to prevent fraud. Providing ID helps verify return frequency and validity.
Can Petco refuse returns or exchanges?
Yes, Petco can refuse returns that do not meet policy criteria, such as: no receipt provided, opened food/treats, items not in new condition, damaged packaging, missing prescription seals, etc.
How long do Petco refunds take?
Once returns are processed, Petco issues online refunds within 7-10 days. In-store credit card or debit card refunds typically process within 3-5 business days.