Eddie Bauer Return Policy

Eddie Bauer has been a staple in American wardrobes for over 100 years. Since its founding in 1920, the outdoor lifestyle brand has been committed to making quality, durable clothing for men, women and children.

Part of providing a great customer experience is having fair, easy-to-understand return policies. For those who’ve shopped at Eddie Bauer, you know that their friendly service and willingness to stand behind their products makes returns hassle-free.

Below, we’ll break down Eddie Bauer’s return policy in detail so you can shop with confidence and make exchanges or returns without any headaches.

Eddie Bauer Return Policy Overview

Eddie Bauer accepts returns and exchanges on most merchandise within 1 year of purchase. Some exceptions apply, which we’ll outline below.

Here are some key points about Eddie Bauer’s return policy:

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return TimeframeWithin 1 year of purchaseMost items, see exceptionsBoth in-store and online
Return CostFree return shipping provided by Eddie BauerOnline returns use prepaid label
Refund TimeframeProcessed upon receipt, timing depends on bank processingBoth in-store and online
Original PackagingPreferred but not mandatory, especially for online returnsBoth in-store and online
ExchangesAllowed within the 1-year timeframeMost items, see exceptionsBoth in-store and online
Problems with ReturnsContact customer service for assistanceBoth in-store and online
Bill required for returnNot necessary, but receipt speeds up the processBoth in-store and online

In-Store Returns

Returns made in Eddie Bauer retail stores must be made within 1 year of purchase. You’ll get your money back in your original form of payment.

Online/Catalog Returns

Items purchased online or via catalog can be returned by mail within 1 year of purchase. Eddie Bauer provides free return shipping labels for online/catalog returns.

Eddie Bauer Return Shipping Costs

Eddie Bauer offers free return shipping within the 1-year window. You can request a return shipping label on their website or use your own shipping carrier.

Eddie Bauer Time Limits for Returns

All returns must be initiated within 1 year of the original purchase date. Eddie Bauer accepts returns past 1 year on a case-by-case basis but does not guarantee it.

Receipt Requirements

You do not need a receipt to return Eddie Bauer purchases. However, having a receipt speeds up the return process.

Eddie Bauer Items Eligible for Return

Most unworn, unwashed merchandise can be returned to Eddie Bauer, with some exceptions below. Defective items can always be returned or exchanged.

Customized Items:

  • Personalized Products: Items that have been monogrammed or otherwise customized may not be eligible for return, as they cannot be restocked and resold.

Final Sale Items:

  • Clearance Merchandise: Products marked as final sale are not eligible for return or exchange. These are often deeply discounted items where the sale is considered final.
See also  Collectif Return Policy

Wear and Tear:

  • Damage Over Time: Eddie Bauer’s guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents.

Special Promotions:

  • Promotional Items: Sometimes, items purchased through special promotions may have specific return restrictions attached to them. It’s important to review the terms of the promotion carefully.

Eddie Bauer Third-Party Sellers:

  • Non-Eddie Bauer Retailers: Items purchased from third-party sellers, even if they are Eddie Bauer products, are subject to the return policy of the retailer from whom you purchased the item, not Eddie Bauer’s policy.

Gift Cards:

  • Non-Refundable: Like many retailers, Eddie Bauer does not allow returns or refunds on gift card purchases.

Eddie Bauer Return Methods

In-store returns are made at any Eddie Bauer retail location. Online/catalog orders can be returned by mail using Eddie Bauer’s prepaid shipping label.

Eddie Bauer Refund Methods

Refunds are issued to the original form of payment. That means returns made with a credit card will be refunded to that card, etc.

Stress-Free Returns

Follow these tips and tricks to make your Eddie Bauer returns easy and painless:

Keep Tags and Receipts

Hold onto your receipt and keep tags on clothing items. This speeds up the return process and provides proof of purchase.

Check Return Policy Ahead of Time

Before making a return, review Eddie Bauer’s policy online so you understand the timeframe, conditions and process. This avoids problems.

Know Your Rights as a Consumer

Laws protect your rights as a consumer to fair return policies and provide recourse if issues arise. Know these rights.

Eddie Bauer Return Policy FAQs

What is Eddie Bauer’s return window?

Eddie Bauer accepts returns up to 1 year from the original date of purchase. Some returns may be accepted after 1 year on a case-by-case basis.

Can I return an Eddie Bauer purchase without a receipt?

Yes, Eddie Bauer will accept returns without a receipt. However, having a receipt speeds up the process and provides proof of purchase.

How long do I have to return an online purchase to Eddie Bauer?

The 1 year return window applies to both in-store and online/catalog purchases.

Does Eddie Bauer offer free return shipping?

Yes, Eddie Bauer provides free prepaid return shipping labels for online or catalog purchases within 1 year.

What forms of payment does Eddie Bauer offer refunds in?

Refunds are issued to the original form of payment – so credit card purchases are refunded to that card, etc.

Can I return worn or used Eddie Bauer merchandise?

In most cases, Eddie Bauer only accepts returns on unused merchandise in original condition with tags attached.

What happens if I miss the 1 year return deadline at Eddie Bauer?

Eddie Bauer may make exceptions and accept returns after 1 year, but this is not guaranteed. You’ll have to contact customer service.

How can I initiate a return by mail for Eddie Bauer online orders?

You can request a free return shipping label on the Eddie Bauer website to mail your return back. Alternatively, you can use any shipping carrier.

Eddie Bauer makes returns and exchanges easy, as long as you follow their policy. Now that you know what to expect, you can shop with confidence knowing that Eddie Bauer stands behind their products. Reach out to customer service with any other questions you have about returns or exchanges for the best service.

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