Buffy Return Policy

Since bursting onto the scene in 2014, Buffy has redefined bedding and home goods with its direct-to-consumer model focused on comfort, quality, and value. As an e-commerce innovator, Buffy recognizes the importance of minimizing buyer’s remorse and enabling easy returns to build customer trust. That’s why Buffy offers a flexible 30-day return policy for all products.

Buffy’s Return Policy Basics

The foundation of Buffy’s return policy is simple – unused items can be returned within 30 days of the original Buffy purchase date. To be eligible, products must be in new, unopened condition with original Buffy tags still attached.

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return Timeframe30 days from original purchase dateApplies to all unused productsBoth in-store and online
Return CostPrepaid return label provided for online orders. In-store is free.Bedding and Furniture have higher return costsPrepaid label online only
Refund Timeframe5-7 business days after return receivedApplies to all eligible itemsIn-store is same day, online takes 5-7 days
Original PackagingRecommended but not requiredImportant for Furniture returnsOnly available for online orders
ExchangesAvailable within 30 daysSome products like bedding have more exchange optionsExchanges available both in-store and online
Problems with ReturnsContact Happiness team for helpImportant for large Furniture returnsTeam can assist both channels
Bill required for returnOriginal receipt or invoice preferredRequired for in-store returnsJust receipt needed in-store, invoice for online

Buffy offers multiple return options for maximum convenience:

Buffy Mail Returns: Initiate a return online and Buffy emails a prepaid return shipping label, so you don’t pay any return costs. Just package up the Buffy item(s) and drop off at your carrier.

Buffy Store Returns: Take your unused Buffy purchase to one of their nationwide retail stores. Buffy store associates can quickly process returns and exchanges.

Returning Buffy Products Bought In-Store

Purchased your Buffy items at a local store? Here are tips for smooth Buffy in-store returns:

With Buffy Receipt

Returns are accepted within 30 days as long as you have your original Buffy receipt. Bring the unused Buffy item(s) and receipt to the store and talk to a Buffy associate to process your return/exchange.

Without Buffy Receipt

You can still return items within 30 days without a receipt. However, Buffy will refund with a merchandise credit rather than back to your original payment method.

Returning Buffy Online Purchases

For Buffy orders placed on their website, review these return pointers:

With Buffy Invoice

If you have the Buffy invoice shipped with your online order, returns are accepted within 30 days of the ship date. Contact Buffy Customer Happiness team for a free return shipping label, then pack up unused items in original Buffy packaging and ship back. Your refund will go to the original payment method.

See also  BR Factory Return Policy

Without Buffy Invoice

You can still return items, but without the invoice, Buffy will issue a merchandise credit instead of a refund to your payment method.

Returning Common Buffy Products

See below for key return policy notes on popular Buffy product categories:

Buffy Bedding

All bedding like Buffy sheets, duvet covers, mattress toppers can be returned within 30 days if unused and packaging unopened. Opened pillow/mattress packages cannot be returned due to hygiene.

Buffy Pillows

Buffy pillows can be returned within 30 days only if packaging plastic wrap is fully unopened. Open pillows cannot be returned for health reasons.

Buffy Furniture

Unassembled Buffy furniture in original boxes can be returned within 30 days. On assembled items, check with a Buffy team member regarding eligibility.

Buffy Home Goods

Products like Buffy rugs, blankets and decor are returnable within 30 days if completely unused and undamaged.

Other Buffy Return Scenarios

Review Buffy’s policies for other common return situations:

  • Damaged/Defective: Contact Buffy’s Happiness team to arrange free replacement shipping.
  • Final Sale Items: As the name states, final sale items cannot be returned or exchanged according to Buffy policy.
  • Change of Mind: Standard policy applies, but you pay return shipping for “change of mind” returns.

Buffy Frequently Asked Questions

Q: How long do I have to return my Buffy purchase?

A: You have 30 days from the original order date to return Buffy products, either by mail or at their retail stores.

Q: Can I return a Buffy mattress I tried out at home?

A: Unfortunately, due to health and sanitary reasons, any opened mattresses cannot be returned after use per company policy. Only unopened mattresses in original packaging can be returned.

Q: What is Buffy’s policy on returning sale items?

A: The same 30-day return policy applies to sale items. As long as the product is unused and undamaged with tags attached, it can be returned for refund/exchange regardless of whether it was purchased at full price or on sale.

Q: If I ordered the wrong size of sheets, can I exchange for a different size?

A: Yes, as long as the original sheets are unused and unopened, Buffy will happily exchange them for a different size that may fit your mattress better. Just contact their customer service team.

Q: How do I return a defective Buffy product?

A: If your item arrived defective or was damaged in shipping, contact Buffy customer service right away. They will likely arrange to ship you a replacement item free of charge.

Q: Can I return a Buffy rug if I don’t like the color after I purchased it?

A: Yes, unused rugs and blankets can be returned within 30 days even if you simply changed your mind or don’t like the color. You would be responsible for return shipping costs in this case though.

Q: What form of refund will I get if I don’t have the receipt or invoice for my return?

A: Without your original proof of purchase, Buffy will refund your return with a merchandise credit rather than back to your original payment method.

Q: What should I do if my Buffy purchase arrived damaged?

Contact their customer service team with photo evidence of the damage. They will evaluate the damage and likely send a replacement item free of charge.

We hope this guide provided a detailed overview of Buffy’s customer-focused return policy. Reach out to their team if any other return-related questions come up!

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