Crane & Canopy Return Policy

Crane & Canopy sets themselves apart with a meticulous focus on their supply chain and attention to detail. They source premium long-staple cotton, fine Belgian linen, and other luxe materials to craft their products. This quality-first approach is also reflected in their customer service and satisfaction guarantee.

Of course, investing in new decor and furnishings comes with a bit of risk and uncertainty. That’s why understanding a retailer’s return policy is so important before clicking checkout. In this comprehensive guide, we’ll walk through the ins and outs of Crane & Canopy’s return process. Whether you need to send back an item that arrived damaged or just want to exchange sizes, we’ll cover all the key details so you can shop worry-free. Read on for an in-depth look at how returns work with Crane & Canopy’s team.

With its luxurious bedding and home decor, Crane & Canopy brings the comfort and style of a boutique hotel into your home. Since launching in 2012, this startup brand has become a leader in the direct-to-consumer space with their high-quality linens, furniture, and accents.

How Crane & Canopy Return Process Works

Crane & Canopy aims to make returns easy and convenient. Here’s an outline of how their return system works:

  • Initiate the return online or by phone – You can start a return by contacting Crane & Canopy’s customer service online or by calling 1-888-579-1900. Have your order information ready.
  • Receive a Return Merchandise Authorization (RMA) number – A representative will provide an RMA number to include with your return shipment. This helps Crane & Canopy identify and track the return.
  • Repackage the item – Use the original shipping boxes and padding if possible. Make sure the item is properly packaged to avoid damage.
  • Ship back within 30 days – Return shipping costs are covered if returning within 30 days of receiving your order. Use a trackable shipping method.
  • Receive refund – Once the return is received and inspected, a refund will be issued to the original payment method. Allow 2-3 business days for processing.

Return Timeframe

For orders placed online at, you have 100 calendar days to return unused items in original packaging. For in-store purchases, most stores offer a standard 30 day timeframe.

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Crane & Canopy Return Timeframe30 days from delivery dateApplies to all itemsOnline orders only
Crane & Canopy Return CostPrepaid return label provided for returns within 30 days. Customer covers costs beyond 30 days.Bedding & Furniture have higher return costs due to size/weightOnly available for online orders
Crane & Canopy Refund Timeframe2-3 business days after return received and inspectedApplies to all itemsOnline orders only
Original PackagingNot required but recommended to prevent damageParticularly important for Furniture returnsOnly available for online orders
Crane & Canopy ExchangesOnly available within 30 days of delivery. Contact support to initiate.Bedding and Furniture have more size optionsOnly available for online orders
Problems with ReturnsContact support if issues arise, such as missing RMA or lost returnImportant for Furniture returns due to sizeOnly available for online orders
Bill required for Crane & Canopy returnOriginal order receipt or invoice is recommended but not requiredParticularly useful for high-value Furniture returnsOnly available for online orders

Exceptions: Final sale items, monogrammed or personalized products, and special order items are generally excluded from returns.

Crane & Canopy Return Costs

Crane & Canopy offers free return shipping within the continental US. Simply print a prepaid return label from your account and affix to the package. For in-store returns, you may be charged return shipping.

See also  Blue Nile return policy

There are no restocking fees on returns that meet policy guidelines.

Crane & Canopy Refund Timeframe

Once your return is received at the warehouse, allow 2 weeks for refund processing. Refunds will be issued to the original payment method.

Original Packaging

Items must be returned in original packaging and condition for refund or exchange. All tags and labels should be intact.

Tip: Try to repack items as they arrived to avoid return issues.

Crane & Canopy Exchanges

If you would like to exchange your item for a different size, color, or product, start a return and place a new order. Exchanges are treated as a return and new purchase.

You will need to return the original item before the exchange ships out. Exchanges are subject to availability.

Problems with Crane & Canopy Returns

If your return is rejected, first double check that it was in original packaging with tags attached. Customer service can help troubleshoot other issues – contact them if needed.

For lost return packages, you can file a claim to be compensated for the value. Save your shipping receipt as proof.

Receipt/Invoice Required

A copy of your receipt or invoice is required for returns and exchanges made outside the 100 day online timeframe.

In-store returns will always need a receipt as proof of purchase. Digital or physical receipts are accepted.

Crane & Canopy Return Policy By Product Category

Bedding & Linens

  • Return window: 30 days
  • Condition: Unused with tags attached
  • Return costs: Prepaid label if returned within 30 days


  • Return window: 30 days
  • Condition: Assembled furniture cannot be returned
  • Return costs: Customer covers shipping costs

Bath Products

  • Return window: 30 days
  • Condition: New and unused
  • Return costs: Prepaid if returned within 30 days

Decor & Accents

  • Return window: 30 days from delivery
  • Condition: Unused in original condition
  • Return costs: Prepaid return label provided

How to Contact Crane & Canopy

Have other questions? Reach out to the Crane & Canopy team:

By Email: [email protected]

By Phone: 1-888-579-1900

By Mail: Crane & Canopy Returns, 287 Turnpike Rd, Southborough, MA 01772

Getting familiar with Crane & Canopy’s return policy can give you confidence if you ever need to send an item back. Just remember to start the process promptly, package the product carefully, and work with the customer service team if any issues arise.

Crane & Canopy Frequently Asked Questions

What is the return timeframe for bedding purchased online?

You have 100 calendar days from delivery to return unused Crane & Canopy bedding bought online. Final sale, monogrammed, and other customized items are generally excluded.

Can I return Crane & Canopy rugs bought in-store?

Yes, rugs and other items bought in Crane & Canopy stores can be returned within 30 days of purchase. You will need to bring your receipt and original packaging.

How long does it take to get a refund for returned items?

Allow approximately 2 weeks after Crane & Canopy receives your return to process refunds. Refunds are issued to the original payment method.

Do I need the original tags and packaging to return an item?

Yes, Crane & Canopy requires all returns to be unused and in the original packaging with tags attached. Repack items as they arrived.

If I want to exchange my sheets for a different color, what is the process?

Start an online return for the original sheets, then place a new order for the color you want. Ship back the original item with prepaid label before the exchange ships.

I lost the receipt for my in-store return. Can I still exchange it?

Unfortunately a receipt is required for any returns outside the online 100 day window. Check your email for a digital receipt, or ask the store if they can locate the purchase.

What do I do if my return package gets lost in transit?

Contact Crane & Canopy customer service immediately if your return does not show as delivered within the expected timeframe. They can help file a claim.

How can I track the status of my return after I ship it back?

Sign into your Crane & Canopy account to view the status of your returns. You will receive email updates at each stage as well.

Is there a restocking fee if I return a defective item?

No, Crane & Canopy does not charge restocking fees on any returns that meet the return policy criteria, including defective items. Just provide proof of damage.

Crane & Canopy makes returns and exchanges stress-free within set timeframes. Be sure to follow packaging guidelines and act quickly to get your refund or exchange approved. Reach out to customer service with any questions not covered here. With quality crafted items and excellent service, it’s easy to shop confidently with this brand.

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