Brian Gavin Diamonds Return Policy

Brian Gavin Diamonds is known as one of the top diamond retailers for high-quality diamonds and exquisite custom designs. With luxury jewelry and diamonds, it’s understandable that customers appreciate a flexible return policy. This guide will provide complete details on Brian Gavin Diamonds’ return and exchange policies.

Brian Gavin Diamonds Return Policy Basics

Brian Gavin Diamonds accepts returns and exchanges on jewelry and loose diamonds within 30 days of the original ship date. Items must be in brand new, unused condition.

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return TimeframeBrian Gavin Diamonds accepts returns of unused merchandise within 30 days of delivery.Return timeframe is the same for all items.Applies to both in-store and online purchases.
Return CostBrian Gavin Diamonds provides free insured return shipping within the US. International customers are responsible for return shipping costs.Free return shipping eligibility is the same for all items.Free insured returns apply to online US purchases. In-store returns do not require shipping.
Refund TimeframeOnce received, refunds are typically processed within 7-10 business days. The refund will be credited to the original form of payment.Refund timeframe is the same for all items.Applies to both in-store and online return refunds.
Original PackagingMerchandise must be returned in its original packaging and condition. All original product materials must be included.Original packaging requirements are the same for all items.Applies to both in-store and online returns.
ExchangesBrian Gavin Diamonds does not offer exchanges – customers must return items for a refund and place a new order.No exchanges allowed for any items.No exchanges allowed for in-store or online purchases.
Receipt RequiredThe original receipt or invoice is required for Brian Gavin Diamonds returns.Receipt requirements are the same for all items.Required for both in-store and online returns.

Returns can be initiated by mail or at any of their showroom locations in Chicago, Los Angeles, or Houston. Brian Gavin Diamonds covers return shipping costs by providing a prepaid label.

See also  Calvin Klein Returns

Returning Brian Gavin Diamonds Products Bought In-Store

For items purchased at a Brian Gavin Diamonds showroom:

Brian Gavin Diamonds Returns With Receipt

Return your unused product(s) within 30 days of original purchase date along with the original receipt for a full refund.

Brian Gavin Diamonds Returns Without Receipt

You can still return within 30 days without a receipt but the refund will be in the form of a store credit only.

Returning Brian Gavin Diamonds Products Bought Online

For online orders, you have two options:

Brian Gavin Diamonds Returns With Invoice

Contact customer service for a prepaid shipping label and return your unused item(s) in original packaging within 30 days of shipment. Your refund will go back to the original payment method.

Brian Gavin Diamonds Returns Without Invoice

Still return within 30 days but your refund will be a store credit rather than your original payment method.

Returning Specific Brian Gavin Diamonds Products

Engagement Rings

Unworn engagement rings can be returned but center diamonds may need to be sent to GIA for inspection at your expense.

Wedding Bands

Unworn bands in original condition can be returned but re-sizing services cannot be reversed or refunded.

Loose Diamonds

Unset diamonds must be professionally inspected before return. Return shipping and inspection costs are buyer’s responsibility.


All unused, undamaged jewelry can be returned within 30 days.

Other Brian Gavin Diamonds Return Scenarios

Damaged/Defective Items

Contact Customer Service with proof of damage or defects and they will determine next steps on a case-by-case basis.

Custom Designs

Returns limited on custom designs – talk to jeweler for details.

Resizing Needs

Sizing services cannot be reversed but exchanged for new ring at cost within 30 days.


We hope this breakdown of Brian Gavin Diamonds’ return policies assists you in buying diamonds and jewelry from them with confidence. Reach out to their customer service team for personalized guidance on returns or exchanges!

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