Free People Returns

Free People is a popular bohemian-style clothing and accessories brand. With new arrivals constantly debuting, it’s helpful to know Free People’s return and exchange policies before shopping.

This guide outlines key policy details, tips, and contact information for smooth returns or exchanges. Keep reading to learn Free People’s process.

Quick Overview of Free People’s Return and Exchange Rules

Before you get started, here’s what you need to know at a glance:

  • 30-Day Returns: Items can be returned within 30 days of delivery.
  • Easy Online Returns: Initiate your return online and print a prepaid shipping label.
  • Original Payment Refunds: Refunds are credited to the original payment method.
  • Condition Matters: Items must be returned with tags and in their original condition.
  • Intimate Apparel: Returns for intimates and swimwear require an intact hygiene sticker.
  • Final Sale Items: Sale items are final and cannot be returned, but may be exchanged if stock permits.

How to Return Free People Online Purchases

Free People simplifies returns for items purchased on their website:

  • Sign into your account. This provides order details required for the return.
  • Select the item(s) to return. Choose “Return” beside each item.
  • Print prepaid shipping label. Free People emails a return label to print.
  • Send package to returns center. Attach the label and drop off at any carrier.
  • Await refund processing. Once received, Free People processes the refund within 7-10 business days.

The online process is designed for easy returns. Simply initiate, print the label, ship, and await your refund.

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Free People Return Timeframe30 days from deliveryIntimates/swimwear need hygiene sealOnline only
Free People Return CostFree return shippingN/AN/A
Free People Refund TimeframeWithin 7-10 business daysN/AOnline only
Free People Original PackagingRequired with tags attachedN/AOnline only
Free People ExchangesAllowed within 30 daysSale items can be exchanged if availableOnline only
Free People Return ProblemsNo packing slip: No return allowedSale items: Final sale, no refundsN/A
Free People Packing Slip RequiredYes, required for all returnsN/AOnline only

Tips for Smooth Free People Returns

Follow these tips and tricks for easy Free People returns:

  • Review size charts carefully before ordering to prevent the need for exchanges.
  • Check that tags are attached and items are in original condition.
  • Note sale items are final sale but can be exchanged if available.
  • Keep the packing slip handy as it holds important return details.
  • Repack items neatly in original packaging to prevent damage.
  • Return sooner rather than later within 30 days.
  • Contact Customer Service with any return questions.
See also  Hibbett Return Policy

Proper planning helps reduce returns, but Free People makes the process smooth if needed.

Exchanging Defective Free People Items

If any Free People purchase arrives damaged or flawed, exchanges are allowed outside the normal window when accompanied by the packing slip:

  • Notify Free People promptly of any defective merchandise.
  • Have the packing slip handy to verify details.
  • Repack the item with original tags and accessories if possible.
  • Clearly explain the damage or defect.
  • Choose a replacement item or request a refund.
  • Typically get prompt resolutions for any defective items.

Free People aims to make it right if any damaged or flawed items are received. Report promptly and they’ll resolve the issue.

Contact Free People Customer Service

Reach out to Free People’s Customer Service team with any questions:

  • By Email: [email protected]
  • By Phone: 1 (888) 282-6060
  • Through Live Chat on

Their team is ready to swiftly assist with returns, exchanges, or any other needs.

Free People’s Return Policy is Shopper-Friendly

Free People delivers the latest boho-chic styles straight to you. Their return and exchange policies make online shopping worry-free. Items can easily be sent back within 30 days if needed.

Follow the tips provided here and shop the Free People collection confidently. Their customer service team is ready to help if any return issues occur.

How does the Free People return policy work?

Free People allows items to be returned within 30 days of delivery for a full refund. Initiate returns online, print a prepaid label, and return items in original condition with tags attached. Once received, Free People processes refunds within 7-10 business days.

What is Free People’s holiday return policy?

Free People’s standard 30 day policy applies year-round, including holidays. Items received between October 15 and December 31 can be returned up until January 31 of the following year.

Can you return without a receipt to Free People?

The original packing slip is required for Free People returns in place of a receipt. The packing slip contains order details needed to accept and process the return.

How many times can you return without a receipt to Free People?

Without an original packing slip, Free People will not be able to look up the purchase details and process a return. The packing slip is required each time an item is returned.

Can you return used cosmetics to Free People?

Free People only allows unused items in original condition to be returned. Any cosmetics that have been opened, used, or tampered with cannot be returned or refunded for health reasons.

How long does a Free People refund take?

Once returns are received and verified, Free People processes refunds within 7-10 business days. The refund will go back to the original form of payment used at checkout.

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