Accessibility Policy

ReturnHow.com Accessibility Policy

Policy Statement

At ReturnHow, we are dedicated to ensuring accessibility. Our policy aims to provide full and equal access to our digital offerings for everyone, including individuals with disabilities.

Require assistance accessing content on our website? Please reach out to us here. We are committed to making our site accessible through reasonable efforts.

Web Standards

ReturnHow aspires to adhere to the following accessibility standards: Web Content Accessibility Guidelines v 2.0 AA (WCAG 2.0 Level AA).

Our commitment to accessibility is ongoing, and we welcome suggestions for improvement. Please contact us here if you have ideas for enhancing accessibility.

For additional information on web accessibility and legal obligations, the following resources are helpful:

Areas for Enhancement and Timelines

We recognize that certain sections of the website could benefit from improved accessibility. We are actively working towards achieving this goal. Our aim is for this website to achieve “Level AA” conformity with Web Content Accessibility Guidelines (WCAG) 2.0 by December 31, 2022.

Photos: We are presently auditing alt-text for our images. By December 31, 2022, we intend to complete the audit and ensure image accessibility on all our posts. If you encounter issues with image descriptions, please contact us.

Videos: Our videos typically feature written text without voice instructions. If you experience difficulties with any videos, kindly inform us.

Link Text: We are conducting a review of our link texts to enhance accessibility. By December 31, 2022, we aim to have improved link text accessibility.

Site Design: Collaborating with developers, we are rigorously testing the site using WAVE and Lighthouse to assess accessibility. Our objective is to enhance site usability by December 31, 2022.

Agreement to Arbitrate

By using or accessing this website, you agree that arbitration is your sole remedy for claims related to the website’s accessibility under the Americans with Disabilities Act or other applicable laws.

Every claim arising from or relating to website accessibility under the Americans with Disabilities Act or any other relevant law shall be subject to mandatory arbitration as detailed herein. By accessing or using this website, you waive your right to judicial remedy and trial by jury, including participation in class-action lawsuits. The procedures outlined below constitute the exclusive remedy for claims within this Agreement and for disputes concerning its application, interpretation, and scope. We, as the Owners and Operators of this website, also concur with this waiver and exclusive remedy.

As used in this Agreement:

  • “Owner” or “Operator” refers to ReturnHow and its affiliates.
  • “Website” pertains to any website owned and operated by ReturnHow, including linked web pages under the Owner and Operator’s control.
  • “You” denotes any individual using or accessing the Website.
  • “Claimant” signifies any person asserting a claim within this Agreement’s scope.
  • “Party” pertains to You, the Owner, or the Operator.
  • “Parties” refers to any combination of You, the Owner, and the Operator.

Upon identifying a claim or potential claim, promptly notify other Parties in writing, detailing the claim and its triggering conditions or events. After receiving this notice, the Parties will seek to settle the dispute through mediation by the American Arbitration Association (“AAA”) under its Commercial Mediation Procedures before resorting to arbitration. Any unresolved dispute or claim arising from or related to Website use or access shall be resolved through arbitration administered by the AAA according to its Commercial Arbitration Rules, subject to the conditions below. The arbitrator’s award may be entered in a court with jurisdiction. Owner and/or Operator agree to cover mediation fees (excluding attorney fees) as needed. Each Party agrees to cover its own fees (excluding attorney fees) for any arbitration proceedings outlined herein.

Arbitration Procedures

A single arbitrator with expertise in information technology design and website accessibility as related to websites will address claims.

Arbitration will proceed by document presentation to the arbitrator as determined by the arbitrator. The arbitrator may arrange telephone conferences at their discretion, but no in-person hearings will take place.

Arbitration will be governed by the laws of the State of Texas, except for claims under federal law. The arbitrator’s authority shall be consistent with the prevailing party’s actual damages, with no punitive or consequential damages awarded. Arbitration may include injunctive relief solely for specific access barrier correction. The arbitrator may allocate arbitration costs at their discretion, including attorneys’ fees if applicable by law.

Contact Information

If you have any questions or concerns regarding this policy, please contact us here.

This policy may undergo updates; please revisit for the latest version.