Collectif Return Policy

Collectif is a UK-based women’s fashion brand known for its vintage-inspired dresses, clothing, and accessories. The brand has been around since 2000 and has grown a loyal following thanks to its high quality fabrics, flattering fit and retro yet modern aesthetic.

When shopping at Collectif, it’s helpful to understand their return and exchange policies. This guide will walk through what you need to know if you need to return or exchange an item bought at Collectif.

Returning Items Bought In-Store

Time Window for Returns

Items purchased at a Collectif brick-and-mortar store can be returned within 28 days of purchase. The item must be returned in original condition with tags still attached.

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return TimeframeCollectif allows returns of unworn merchandise within 28 days of delivery.Return timeframe is the same for all items.Timeframe applies to both in-store and online purchases.
Return CostCollectif provides free return shipping for orders shipped to the UK. International customers are responsible for return shipping costs.Free returns eligibility is the same for all items.Free returns apply to online purchases shipped to UK. In-store returns do not require shipping.
Refund TimeframeOnce received, refunds are typically processed within 5 working days. The refund will be credited to the original form of payment.Refund timeframe is the same for all items.Applies to both in-store and online return refunds.
Original PackagingItems must be in original Collectif packaging with tags attached for return.Original packaging requirements are the same for all items.Applies to both in-store and online returns.
ExchangesCollectif does not offer exchanges – customers must return items for a refund and place a new order.No exchanges allowed for any items.No exchanges allowed for in-store or online purchases.
Receipt RequiredThe original receipt or emailed invoice is required for Collectif returns.Receipt requirements are the same for all items.Required for both in-store and online returns.

Receipt Requirements

To return an item bought in-store, you must present the original receipt. Make sure to keep your receipt after purchasing items at Collectif. Without a receipt, Collectif will generally not accept the return.

Tags Must Be Attached

Any items you wish to return must still have the original Collectif tags attached. Do not remove tags until you are certain you do not need to return the item.

Trying on In-Store

You are welcome to try on items in the Collectif dressing rooms before purchasing. However, if you try on an item in-store and then wish to return it, the 28 day return window still applies.

Exchanging Items Bought In-Store

Process for Exchanging Sizes/Colors

If you would like to exchange an in-store purchase for a different size or color, you can do so within 28 days with the original receipt.

Bring the item and receipt back to the store and let an associate know you need an exchange. They will help find the size or color you want to exchange for.

Time Window for Exchanges

The 28 day policy applies both to returns and exchanges for items bought in a Collectif store.

Receipt Requirements for Exchanges

To exchange an item bought in-store, you need to present the original receipt just as you would for a return. Keep that receipt handy!

Returning Items Bought Online

Return By Mail Process

For items purchased on the Collectif website, you can initiate a return by mail within 28 days of receiving your order.

Print a returns form from the Collectif website and include it in the package with the item(s) you are returning. The return mailing address will be on the form.

See also  James Allen Return Policy

Time Window for Returns

You have 28 days from receiving your online order to begin the return process. Ensure you mail items back promptly so they arrive within that window.

Steps for Initiating a Return

To return an online purchase by mail:

  1. Print a returns form from the Collectif website.
  2. Package up the item(s) securely with tags attached.
  3. Include the completed returns form in the package.
  4. Mail the package back to the address on the returns form.
  5. You will receive a refund once Collectif processes your return.

Exchanging Items Bought Online

Process for Exchanging Sizes/Colors

To exchange an item ordered online for a different size or color, you can initiate the return by mail process.

In the returns form, make a note that you would like to exchange for a specific size/color. Collectif will process the exchange once they receive the return.

Time Window for Exchanges

You have 28 days from receiving an online order to begin an exchange by mail.

Steps for Initiating an Exchange

Follow the return by mail process, but note on the form that you need an exchange and specify which alternate size/color you want. Collectif will process the swap once they get the original item back.

Returns Without Receipt

Store Credit Option

If you need to return an item bought at Collectif but no longer have the receipt, Collectif will generally offer a store credit rather than a refund. The value will be the lowest selling price for that item.

Items That Cannot Be Returned Without Receipt

Sale merchandise and final sale items cannot be returned to Collectif without a valid receipt. Having the receipt is crucial for these categories.


Refund Methods

For eligible returns, Collectif offers refunds in the original form of payment. If you paid by credit card, the refund will be issued back to that card, for example.

Store credit is issued in place of a refund when the receipt is missing or for final sale merchandise.

Timeframe for Refunds

Once your return is received and processed by Collectif, allow 2-3 weeks for the refund to show up in your account or credit card statement. Refund time may vary.

Sale Items

Final Sale Items Cannot Be Returned

Any items marked final sale cannot be returned or exchanged, even with a receipt. All final sales are final at Collectif.

Sale Items Can Be Exchanged

Regular sale items without a final sale marking can be exchanged within 28 days for another size or color if you have the receipt.

Damaged or Defective Items

Process for Returning Damaged/Defective Items

If an item arrived damaged or with a defect, contact Collectif customer service right away. They will provide instructions for returning the damaged item for a replacement.

Time Window

You must report any damages or defects within 28 days of receiving your order. Get in touch with the brand promptly in these cases.


We hope this guide provides useful information about the Collectif return and exchange policies. They aim to provide great customer service and make the process as seamless as possible. Don’t hesitate to reach out to their customer service team if you have any other questions not covered here. Happy shopping!


What is the time window for returns at Collectif?

You have 28 days from the original purchase date to return items bought at Collectif, whether in-store or online.

Can I return a sale item?

Regular sale items can be returned within 28 days for a refund if you have the original receipt. Final sale items cannot be returned.

What if I don’t have the receipt for my return?

Collectif generally only offers store credit rather than a refund for returns made without a receipt. Having the receipt is key.

How long do refunds take?

Allow 2-3 weeks for returns to be processed and refunds issued back to your original payment method.

Can I return an item for any reason?

Collectif accepts returns of unworn items within 28 days. You do not need to provide a specific reason for the return.

What if my item arrived damaged?

Contact Collectif customer service within 28 days of receiving a damaged item to arrange a replacement.

How do I return an online purchase by mail?

Print a returns form from the Collectif website, pack up the item securely, include the form, and mail it back to the address provided.

Can I exchange an item for a different size or color?

Yes, Collectif allows exchanges within 28 days as long as you have the original receipt. Just note the exchange request when you initiate the return.

Does trying on an item in-store mean I can’t return it?
No, the 28 day return policy applies even if you try something on in a Collectif store before purchasing it.

What happens if I return without the original tags on an item?
Collectif will not accept a return if the original tags have been removed. Keep them on until you are certain you don’t need to return.

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