Ulta Beaty Return Policy

Ulta Beauty, where makeup, skincare, and all things beauty come to life. As you embark on your shopping journey, it’s essential to be well-versed in Ulta Beauty’s return policy. Understanding the ins and outs of their return process can save you time, money, and unnecessary hassle. In this comprehensive guide, we’ll walk you through everything you need to know about Ulta Beauty’s return policy, from eligibility criteria to the step-by-step return process.

Why Understanding the Return Policy Matters

Picture this: you’ve just bought a set of luxurious skincare products from Ulta Beauty, only to realize they’re not quite what you expected. Whether it’s a mismatched shade of foundation or an allergic reaction to a skincare product, situations like these are why understanding Ulta Beauty’s return policy is crucial. By familiarizing yourself with their policy, you can navigate the process of returning or exchanging items seamlessly, turning what could have been a frustrating experience into a stress-free one.

Ulta Beauty Return Policy Overview

Ulta Beauty’s return policy is designed with customers in mind, offering flexibility and convenience. When it comes to returning products, there are a few key points to keep in mind:

  • Time Frame: Ulta Beauty allows returns within 60 days of the purchase date. This window gives you plenty of time to decide whether a product meets your expectations.
  • Condition of Products: To be eligible for a return, products must be in their original condition. This means they should be unopened, unused, and in their original packaging. Keep in mind that certain items, like hairbrushes or skincare tools, need to be in their sealed packaging to qualify for a return.

Return Process Step-by-Step

Returning an item to Ulta Beauty is a straightforward process. Follow these steps for a hassle-free return:

  1. Initiating a Return Request:
    • Online: If you made your purchase online, log in to your Ulta Beauty account and navigate to the “Order History” section. Select the item you wish to return and follow the prompts to initiate the return.
    • In-store: For in-store purchases, visit any Ulta Beauty store location. Bring the item you want to return along with the original receipt.
  2. Preparing the Items for Return:
    • Make sure the items are in their original packaging, including any accessories or free gifts.
    • Attach a copy of the receipt or packing slip to the items you’re returning. This will help expedite the process.
  3. Sending or Bringing the Items Back:
    • If you’re returning items in-store, visit the Ulta Beauty store and head to the customer service desk. A staff member will assist you in processing the return.
    • For online returns, follow the instructions provided when you initiated the return. You may need to print a shipping label and drop off the package at a designated shipping location.
  4. Processing Time for Refunds/Exchanges:
    • After your return is processed, you can expect to receive a refund to your original payment method within a few business days. Keep in mind that the processing time may vary depending on your bank.

Eligibility for Refunds and Exchanges

Ulta Beauty aims to provide a seamless experience for all customers, which is why they have clear eligibility criteria for refunds and exchanges. To be eligible:

  • The product must be in its original condition.
  • The original packaging and any accessories should be included.
  • Items must be returned within the 60-day window.

While Ulta Beauty strives to accommodate most returns, there are exceptions. Final sale items, for instance, are typically not eligible for return or exchange. Additionally, some product categories, such as opened beauty tools or products with a hygiene seal removed, may not be returnable due to health and safety regulations.

In-store vs. Online Returns

Whether you prefer shopping in-store or online, Ulta Beauty has you covered when it comes to returns. Here’s a quick comparison of the two methods:

See also  CVS Returns

In-store Returns:

  • Instant processing: You’ll receive your refund or exchange immediately.
  • Personalized assistance: Ulta Beauty’s staff can guide you through the return process and answer any questions you may have.
  • Convenience: You can return items while shopping for replacements or exploring new products.

Online Returns:

  • Flexibility: If you’re unable to visit a store, online returns offer a convenient alternative.
  • Detailed instructions: Ulta Beauty’s website provides step-by-step instructions for initiating and completing online returns.
  • Shipping convenience: You can drop off your return package at a shipping location or through a designated courier.

Refund Options

Once your return is processed, you’ll have a couple of options for receiving your refund:

  1. Original Payment Method: If you paid for your purchase with a credit card, debit card, or other electronic payment method, your refund will be credited back to that method. This usually takes a few business days, depending on your financial institution.
  2. Store Credit: Alternatively, you can opt for store credit. This credit can be used for future purchases at Ulta Beauty and is a great way to explore new products without additional spending.

Common Return Scenarios

Ulta Beauty understands that not all returns are the same. Here are a few common scenarios you might encounter:

  • Returning Gifts: If you received a gift from Ulta Beauty and need to return it, you can do so either in-store or online. Keep in mind that the refund will typically be issued in the form of store credit.
  • Damaged Packaging: Accidents happen, and if your product’s packaging is damaged, it’s still eligible for return as long as the product itself is unused and in its original condition.
  • Missing Parts: If your item arrived with missing parts or accessories, you can return it for an exchange or refund. Make sure to include all available components when initiating the return.

Exchange Policy

Exchanging items at Ulta Beauty is a breeze. Whether you purchased in-store or online, you can follow these steps:

  1. In-store Exchange:
    • Visit any Ulta Beauty store with the item you want to exchange along with the original receipt.
    • A staff member will assist you in finding a suitable replacement.
  2. Online Exchange:
    • Initiate a return for the item you wish to exchange through your online account.
    • Once the return is processed, you can use the refunded amount to make a new purchase.

Tips for Hassle-free Returns

For a smooth return experience, keep these tips in mind:

  • Always keep your receipts or packing slips, as they are essential for processing returns.
  • Check the eligibility criteria for the items you’re returning.
  • Ensure items are in their original packaging and condition.

Frequently Asked Questions (FAQs)

  1. Can I return opened beauty products?
    • Yes, as long as the product is in its original condition and packaging.
  2. Can I exchange an item without a receipt?
    • While a receipt is preferred, Ulta Beauty can often assist with exchanges using other forms of proof of purchase.
  3. Are there any exceptions to the return policy?
    • Final sale items and certain product categories with hygiene concerns may not be eligible for return or exchange.


Navigating Ulta Beauty’s return policy is a breeze when armed with the right information. By understanding the time frames, eligibility criteria, and step-by-step return process, you can confidently shop for your favorite beauty products, knowing that Ulta Beauty has your back. Whether you’re returning in-store or online, their customer-friendly approach ensures that your beauty shopping experience remains as enjoyable as ever.

Remember, a little knowledge goes a long way in making your Ulta Beauty journey seamless and satisfying. Happy shopping and returning!

Leave a Comment