Tuckernuck Return Policy

Tuckernuck is a renowned online boutique that seamlessly blends classic American design with contemporary flair. Known for its versatile and stylish offerings, the brand also prides itself on a customer-centric approach, ensuring a smooth shopping experience. 

Whether you shop in their physical store in Washington D.C. or browse their virtual shelves, Tuckernuck has implemented a clear and comprehensive return and exchange policy. This policy, detailed in the guide below, provides flexibility for returns within 30 days of purchase, with special considerations for holidays, gifts, exchanges, and more. 

Here’s everything you need to know to navigate Tuckernuck’s return and exchange process with confidence.

Who Can Return Items?

– Original Purchaser: Generally, the original purchaser can initiate a return. However, gift recipients can also return items for store credit.

What Can Be Returned?

– Eligible Products: Unwashed, unworn merchandise with original tags attached.

– Exceptions: Monogrammed, personalized, special-order, final sale items, and swimwear (unless in original condition).

– Condition: Must be new or unused, undamaged, with original packaging.

When Can Items Be Returned?

– Time Frame: Within 30 days of purchase.

– After 30 Days: Contact customer service, a $7 fee will be charged.

– Holiday Purchases: Extended free return period from November 1 through December 9, 2022, until January 9, 2023.

Where Can Items Be Returned?

– In-Store: At their store in Washington D.C.

– Online/Mail: Through the return website, using the prepaid return label.

– Process: Include packing slip, ship within the specified timeframe.

How to Return an Item?

– Steps: Verify eligibility, use the prepaid label, pack the product, include invoice sheet, ship via USPS.

– Forms/Documentation: Packing slip associated with the order.

What Are the Return Costs?

– Restocking Fees: $7 after 15 days from the purchase date.

See also  Princess Polly Return Policy

– Shipping Costs: Customer pays for return shipping if after 30 days; otherwise, free with prepaid label.

How Will Refunds Be Issued?

– Form: Original payment method or store credit.

– Time Frame: 5-10 business days or 2 weeks for exchange processing.

How Are Exchanges Handled?

– Process: Return for refund and place a new order, or use the exchange form on the packing slip.

– Limitations: Item must be in stock; otherwise, the original form of payment will be refunded.

What About Sale or Discounted Items?

– Returnable: No, final sale products cannot be returned.

– Conditions: No exceptions to this rule.

How Are Gifts Handled?

– Recipient Return: Yes, for store credit.

– Process: Same as standard return.

What If the Item Is Defective or Incorrect?

– Process: Standard return process.

– Rules: Contact customer service for specific guidance.

How to Contact Customer Service?

– Contact Details: Call at (888) 501-8101 or email at [email protected].

Are There Any Other Specific Conditions or Exceptions?

– Swimwear: Must be returned with tags and hygienic liners attached.

– Probability of Success: Medium, adherence to conditions required.

– Gift Cards: Non-returnable.

Tips for a Smooth and Successful Return or Exchange Experience with Tuckernuck

  • Ensure Items are in Original Condition with Tags Attached
  • Familiarize Yourself with Any Exceptions or Non-Returnable Items
  • Keep Track of Shipping Details and Confirmation Receipts

Conclusion

Tuckernuck’s return and exchange policy is designed to offer flexibility and convenience. By understanding these details, shoppers can make informed decisions and enjoy a satisfying shopping experience. If in doubt, Tuckernuck’s customer service is always there to assist! Happy shopping!

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