Title Nine Returns

Title Nine not only offers fabulous activewear and athleisure pieces but also ensures that your shopping experience is as smooth as possible. Here’s your ultimate guide to navigating Title Nine’s return policy.

The Title Nine 360 Guarantee

When you make a purchase from Title Nine, they want you to adore it. If, for any reason or no reason at all, you’re not happy with your Title Nine find, you can send it back for a refund. Yep, you read that right—no questions, no hassles, no kidding!

Question Answer Category-Specific Eligibility or Items In-store vs. Online US vs. International Returns
Return Timeframe Online purchases can be returned within 1 year. Outlet items must be returned within 30 days for a refund. Outlet items have prices ending in $.99. Outlet items have prices ending in $.99. Online May vary by location
Return Cost If you use a Title Nine return label: – $7.50 for 1 – 2 items$9.00 for 3 or more items. Tax may apply. Exclusions apply; check the website. Online Cost may vary
Refund Timeframe Refunds take 1-2 weeks after processing your return. Online Processing time may vary
Original Packaging Requirement may vary
Exchanges Title Nine doesn’t offer direct exchanges. Use their Return Portal to return and place a new order. Online Process may vary
Problems with Returns Contact Title Nine’s Customer Service if you have return issues. Online Support availability may vary
Bill required for return Requirement may vary
Returning Gift Orders Include order details, mail it to the specified address, and get refunded with an e-gift card. Online Process may vary
Returning Items from Stores Preferably return store-bought items to a Title Nine store. If not, mail them to the given address. In-store Process may vary
Returning Items from Other Retailers Title Nine’s 360 Guarantee applies to direct purchases only. Contact other retailers for return info.

Title Nine’s Return Policy

Now, let’s get into the nitty-gritty details of Title Nine’s return policy. Here’s what you need to know:

  • Items purchased at titlenine.com: You have a generous 1 year from the Ship Date to decide if you want to keep it.
  • Items purchased at the Title Nine Outlet (titlenine.com/outlet): These must make their way back within 30 days from the Ship Date to qualify for a refund. Oh, and take note: Outlet items have prices ending in $.99.
See also  Collectif Return Policy

Return Costs

Before you start packing that return, here’s the scoop on return costs:

  • Using a Title Nine return label? Expect a deduction from your refund:
    • $7.50 for the return of 1 – 2 items.
    • $9.00 for the return of 3 or more items.

And don’t forget, there might be some tax involved.

Tracking Your Return

We know you want to keep an eye on your return. If you’ve used Title Nine’s prepaid return label, they’ll send you an email notification with a tracking link so you can follow your package’s journey back to them. If you’ve chosen your own return method, you can expect your refund within 2-3 weeks from the time you shipped your package.

Returning Outlet Items

Got something from the Outlet? No worries, you can return it too! Just remember, Outlet items need to make their way back to Title Nine within 30 days from the Ship Date, and those sneaky Outlet items have prices ending in $.99.

Return Processing Time

Once Title Nine gets your return and works their magic, they’ll shoot you an email notification saying your refund is on its way. Usually, you’ll see that refund on your credit card account within 1-2 weeks after the return has been processed.

Returning Gift Orders

Ready to send back a gift? Here’s how:

  • Pop the order number, your name, your email address, and your contact info inside the package.
  • Use your own postage and mail it to:
    • Title Nine Returns
    • 3465 Collins Ave
    • Richmond, CA
    • 94806

Once your return reaches Title Nine, they’ll hook you up with an e-gift card.

Exchanges at Title Nine

While Title Nine doesn’t do direct exchanges, they’ve got a slick workaround. Use their Return Portal to generate a return label for your online purchase, and then when you’re ready, place a fresh new order. If you need help with sizing, fit, or style, swing by their Contact Us page and chat with their Customer Service team.

In-Store Returns

For items snagged at a Title Nine store, here’s the drill: please return them at a Title Nine store. If you can’t make it to a store, drop your package at your local post office and mail it back to:

Title Nine Returns 3465 Collins Ave Richmond, CA 94806

Don’t forget to tuck your name, contact info, and mailing address inside the package.

Returns from Other Retailers

Remember, gorgeous, the Title Nine 360 Guarantee applies only to purchases made directly from them. If you bought a Title Nine item from another retailer, you’ll need to reach out to them for their return instructions.

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