Outdoor Voices Return Policy

Exploring Outdoor Voices’ return policy can be as invigorating as gearing up for a hike on a crisp morning. In a world where shopping convenience is paramount, understanding a brand’s return policy is crucial. This guide dives into the intricacies of Outdoor Voices’ return policy, ensuring you’re equipped with all the necessary information for a smooth return process.


Picture this: You’ve just received your latest haul from Outdoor Voices, brimming with the anticipation of new athletic wear. But alas, something doesn’t fit right. What do you do? Fear not! This comprehensive guide on the Outdoor Voices return policy is here to illuminate the path to an effortless return process. From the nuances of initiating a return to the nitty-gritty of refunds and exchanges, we’ve got you covered. Let’s dive into the world of hassle-free returns, ensuring your experience is as smooth and satisfying as your workout routine.

Unraveling the Outdoor Voices Return Policy

Outdoor Voices makes returns straightforward and customer-friendly. If you’re not entirely satisfied with your purchase, the policy allows you to return most items within a specific period. Here’s what you need to know:

  1. Time Frame for Returns: Typically, Outdoor Voices offers a 30-day window from the date of purchase for returns. This gives you ample time to decide whether the product is a perfect match for your active lifestyle.
  2. Condition of Items: To be eligible for a return, items must be in the condition you received them – unworn, unwashed, and with all original tags attached. This ensures the items are ready for their next journey, perhaps to another enthusiastic customer.
  3. Non-Returnable Items: There are a few exceptions to the return policy. Items marked as final sale, along with some accessories, might not be eligible for return. It’s always wise to check the product details before purchasing.

How to Initiate a Return with Outdoor Voices

Starting a return with Outdoor Voices is as easy as warming up for a light jog. Just follow these simple steps:

  1. Access Your Order: Log into your Outdoor Voices account and navigate to your order history. Select the order containing the item(s) you wish to return.
  2. Choose Your Items: Select the specific items you want to return and the reason for the return. Being clear about the reason helps Outdoor Voices continually improve its products.
  3. Print the Return Label: Once you submit your return request, you’ll receive a pre-paid return shipping label. Print it out and attach it to your return package.
See also  American Eagle Return Policy

Understanding the Refund Process

After you’ve sent your return package, what comes next? Here’s a breakdown of the refund process:

  1. Processing Your Return: Once Outdoor Voices receives your return, they’ll inspect the items to ensure they meet the return criteria.
  2. Issuing the Refund: If your return is approved, a refund will be processed to your original method of payment. Depending on your bank, it may take a few days for the refund to reflect in your account.
  3. Return Shipping Cost: Outdoor Voices typically covers the cost of return shipping, making the process even more convenient for you.

Exchange Policies: Getting the Right Fit

Sometimes, all you need is a different size or color. Outdoor Voices makes exchanges simple:

  1. Initiating an Exchange: Similar to starting a return, log into your account and select the item you wish to exchange.
  2. Selecting New Items: Choose the new size, color, or style you prefer, subject to availability.
  3. Shipping the Original Item Back: Use the provided pre-paid label to send the original item back to Outdoor Voices.

Special Considerations for Sale Items

Sale items can sometimes have different return policies. Generally, items purchased at a discount are still eligible for return, but it’s always a good idea to check the specific terms at the time of purchase.

Handling Defective or Damaged Goods

If you receive a product that’s defective or damaged, Outdoor Voices is committed to making it right. Contact their customer service team immediately to arrange a return or exchange.

In-Store vs. Online Returns: Knowing the Difference

The return process may vary slightly depending on whether you bought your items in-store or online. Online purchases typically need to be returned by mail, while in-store purchases might be returnable in-person at an Outdoor Voices store.

International Returns: Crossing Borders

For customers outside the U.S., the return process might involve additional steps or costs. Check the international return policy on the Outdoor Voices website for specific instructions.

The Impact of COVID-19 on Returns

The pandemic has led to changes in return policies across the retail sector. Outdoor Voices may have adjusted their policy or procedures to ensure safety and convenience during these times. It’s always wise to check the most current policy online.

Outdoor Voices Return Policy

Return Policy Aspect Details
Return Period 30 days from the date of purchase
Condition of Items Items must be unworn, unwashed, and in original condition with tags attached
Return Method Online returns through the Outdoor Voices website
Return Shipping Free returns within the U.S.
Refund Processing Time Refunds processed within a few business days after receiving the returned items
Exchange Policy Outdoor Voices does not offer direct exchanges. Customers can return the item and place a new order
Return of Final Sale Items Final sale items are not eligible for return
Initiating a Return Start the return process through the Outdoor Voices website
Proof of Purchase Original order confirmation or packing slip required for returns
International Returns International returns are accepted, but customers are responsible for return shipping costs

Gift Returns: Keeping It Simple

Received an Outdoor Voices item as a gift? The return process is just as simple. You’ll typically need the order number or gift receipt to initiate the return.

Tips for a Smooth Return Experience

Here are some tips to ensure your return process is as smooth as a leisurely walk in the park:

  1. Check the Policy Regularly: Return policies can change, so it’s a good idea to review the terms each time you make a purchase.
  2. Keep Tags Attached: To ensure your return is accepted, keep the original tags on the items until you’re sure you want to keep them.
  3. Pack Carefully: When returning items, pack them securely to prevent damage during transit.

Outdoor Voices’ Commitment to Customer Satisfaction

Outdoor Voices is dedicated to ensuring customer satisfaction, and their return policy reflects this commitment. They strive to make the process easy and stress-free, so you can focus on enjoying your active lifestyle.

Sustainability and Returns: A Conscious Approach

In line with their commitment to sustainability, Outdoor Voices encourages responsible returns. They aim to reduce waste and environmental impact through efficient return processes.

Frequently Asked Questions About Outdoor Voices Returns

Can I Return Items Purchased Online to an Outdoor Voices Store?

Yes, you can return items purchased online to an Outdoor Voices store. It’s a convenient option if you have a store nearby. Just make sure to bring the item in its original condition along with the packing slip or proof of purchase. This seamless integration between online and in-store experiences reflects Outdoor Voices’ commitment to customer satisfaction.

How Long Do I Have to Return an Item to Outdoor Voices?

Outdoor Voices typically offers a 30-day return window for items. This period is counted from the date of purchase. It’s important to initiate your return within this timeframe to ensure eligibility. Always check the most current return policy on their website, as these terms can sometimes change.

Are There Any Items That Cannot Be Returned to Outdoor Voices?

Yes, there are certain items that cannot be returned. Generally, final sale items, gift cards, and personal care goods are non-returnable. It’s crucial to review the product specifics at the time of purchase to understand if an item falls under these categories.

What is the Process for Returning an Item Purchased with a Gift Card?

If you purchased an item with a gift card and wish to return it, the refund will usually be credited back to a gift card. This means you won’t receive cash back, but you’ll have credit to use for future purchases at Outdoor Voices.

Do I Have to Pay for Shipping on Returns?

In most cases, Outdoor Voices offers free return shipping. They typically provide a prepaid shipping label for ease of return. However, it’s wise to confirm this on their website, as policies can vary based on location and other factors.

How Long Does It Take to Process a Return and Receive a Refund?

After your return is received by Outdoor Voices, the processing time for a refund can vary. Typically, it may take up to 14 days for the refund to be processed. The refund will be issued to the original form of payment, and additional time might be required for it to reflect in your account, depending on your bank’s policies.

Can I Exchange an Item for a Different Size or Color?

Exchanges for a different size or color are usually possible with Outdoor Voices. This is subject to the availability of the desired item. If the item is available, you can process an exchange either online or in-store, depending on your preference.

What Should I Do If I Receive a Defective or Incorrect Item?

If you receive a defective or incorrect item, contact Outdoor Voices customer service immediately. They typically offer a replacement or a full refund for such cases. It’s important to report the issue as soon as you discover it to ensure a swift resolution

Comparing Outdoor Voices with Competitors

When comparing Outdoor Voices’ return policy with other athletic wear brands, you’ll find that they are quite competitive. Their customer-centric approach and easy-to-navigate policies stand out in the industry.

Customer Experiences with Outdoor Voices Returns

Customers generally report positive experiences with Outdoor Voices’ return process. Reviews often highlight the ease and efficiency of both returns and exchanges.

As a consumer, you have certain rights when it comes to returns. Familiarize yourself with these rights to ensure you’re fully informed during the return process.


Outdoor Voices stands out not only for its stylish activewear but also for its customer-friendly return policy. With a generous 30-day window for returns and exchanges, customers have ample time to try out their purchases and ensure they’re satisfied. What’s even more fascinating is that Outdoor Voices goes the extra mile by accepting returns even if the products have been worn or used, as long as they meet the brand’s quality standards. This commitment to customer satisfaction reflects Outdoor Voices’ dedication to creating a positive shopping experience for its clientele. So, whether you’re seeking comfortable workout attire or simply exploring the world of athleisure, Outdoor Voices not only has you covered in terms of style and quality but also in terms of a flexible and accommodating return policy.

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