Old Navy Return Policy

When it comes to the Old Navy shopping experience, satisfaction is key. Sometimes, returns are necessary, and this comprehensive guide will ensure that your return experience is smooth and trouble-free.

Quick Guide to Returning Items to Old Navy

QuestionAnswer
What is the return time frame for Old Navy?You have 30 days from the date of purchase to return an item to Old Navy.
What is the return cost for Old Navy?Returns to Old Navy are free for all customers.
How long does it take to get a refund from Old Navy?Once your return is processed, you will receive a refund within 7-10 business days. The refund will be credited to the original payment method.
What if I don’t have the original packaging?You can still return an item to Old Navy without the original packaging, but you may be subject to a restocking fee.
What if I want to exchange an item?You can exchange an item for a different size or color, but you must do so within 30 days of purchase. You will need to bring the item that you want to exchange to an Old Navy store.
What if I have a problem with my return?If you have a problem with your return, you can contact Old Navy customer service for assistance.

Understanding the Return Window

At Old Navy, ample time is given for customers to assess their satisfaction with their purchases. The return window is designed to accommodate your needs:

  • In-Store Returns: In-store returns provide a quicker process. Your items and proof of purchase should be brought.
  • Online Returns: For online shoppers, there is a return window of 30 days from the date of purchase.

Items Eligible for Return

The majority of Old Navy items are eligible for return, including:

  • Clothing and Accessories: Items not meeting your expectations can be returned.
  • Footwear: Shoes that don’t fit right can also be returned within the stipulated time frame.
  • Old Navy Credit Card Purchases: Even if an Old Navy credit card was used, items can still be returned without any hassle.

Items Not Eligible for Return

While Old Navy aims to be as accommodating as possible, there are exceptions:

  • Final Sale Items: Items labeled as “final sale” cannot be returned. Carefully review your purchase before finalizing it.
  • Non-Returnable Items: Unfortunately, items like gift cards are non-returnable.
  • Hygiene and Health Products: For safety reasons, personal hygiene and health products cannot be returned.

Initiating a Return

In-Store Returns Process

Returning items in-store is a straightforward process:

  • Finding Your Nearest Old Navy Store: Use our store locator to find the closest Old Navy store near you.
  • Preparing Your Items: Ensure your items are in their original condition with tags and labels intact.
  • Visiting the Store: The store visit, with your items and proof of purchase, will guide you through the process.
  • Processing the Return: Once at the store, your return will be processed swiftly, and your refund or exchange will be provided.

Online Returns Process

Returning online purchases is equally straightforward:

  • Creating a Return Label: Log in to your Old Navy account to create a return label. It should be printed out and attached to your package.
  • Packing Your Items: Securely package the items you wish to return, preferably in the original packaging.
  • Shipping Your Return: Drop off your package at any shipping center or mailbox. Your return will be processed upon arrival.
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Return Methods

Refund Options

Various refund options are offered by Old Navy to suit your preferences:

  • Original Payment Method: The purchase amount will be refunded to the original payment method used.
  • Gift Card Refunds: If a gift card was used for the purchase, a refund will be provided in the form of a new gift card.
  • Store Credit: Alternatively, store credit can be chosen, which can be used for future Old Navy purchases.

Exchange Policy

In some cases, an item exchange may be preferred over a return:

  • In-Store Exchanges: A visit to your nearest Old Navy store allows our staff to assist in finding a suitable replacement.
  • Online Exchanges: For online shoppers, indicating the exchange preference when creating the return label results in the new item being delivered to your doorstep.

Old Navy Return Exceptions

Holiday Return Policy

During the holiday season, the return window is extended, ensuring a worry-free gift shopping experience. Purchases made between November 1st and December 24th can be returned until January 15th of the following year.

Special Occasion Attire Returns

If you’re shopping for a special occasion and need more time for returns, you’re in luck. Special occasion attire, such as wedding and prom dresses, can be returned within 60 days of purchase.

Extended Return Periods

For Old Navy cardholders, an extended return period is available. Cardholders have up to 90 days from the date of purchase to return items.

International Returns

International customers can return Old Navy items to a local Old Navy store. Items, proof of purchase, and assistance from our staff are required.

Tips for Hassle-Free Returns

Returning items can be stress-free by keeping a few key tips in mind:

  • Keeping Receipts and Order Information: Retain your receipts and order confirmation emails; they are vital for return processing.
  • Checking Return Labels: Verify that your return label is correct and securely attached to the package.
  • Maintaining Item Condition: To ensure eligibility for return, keep items in their original condition with tags and labels intact.
  • Utilizing the Old Navy App: Download our app to make online returns even more convenient. It enables the creation of return labels and effortless return tracking.

Frequently Asked Questions (FAQs)

  1. What is Old Navy’s return policy for online purchases?
    • For online purchases, there is a 30-day return window from the date of purchase.
  2. Can Old Navy items be returned without a receipt?
    • While it is advisable to retain your receipt, other proof of purchase methods such as the payment card used or order confirmation email can be used for returns.
  3. How long does it take to process an online return?
    • Online returns are typically processed within 7-10 business days after receipt of the package.
  4. Are there any items that cannot be returned to Old Navy?
    • Yes, items marked as “final sale,” gift cards, and personal hygiene and health products are non-returnable.
  5. What should be done if a damaged item is received?
    • Contact customer support immediately to report the issue, and assistance will be provided to resolve it.
  6. Can items purchased with an Old Navy gift card be returned?
    • Yes, items purchased with a gift card can be returned, and a new gift card with the refunded amount will be issued.
  7. Is there a limit to the number of items that can be returned at once?
    • There is no specific limit to the number of items that can be returned at once. However, Old Navy reserves the right to refuse excessive returns.
  8. What is Old Navy’s exchange policy?
    • Items can be exchanged in-store or online by indicating the preferred method when creating the return label.
  9. Can international orders be returned to a local Old Navy store?
    • Yes, international customers can return items to a local Old Navy store with the required items and proof of purchase.
  10. Are there any extended return periods during the holiday season?
    • Yes, during the holiday season, purchases made between November 1st and December 24th can be returned until January 15th of the following year.

Old Navy Return Policy is essential for a stress-free shopping experience. We want our customers to shop confidently, knowing that returns are easy and accommodating. Whether you prefer in-store or online shopping, our policy is designed to facilitate hassle-free returns. Keep the tips and FAQs in mind, and enjoy your shopping at Old Navy, secure in the knowledge that we have your back when it comes to returns.

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