Newegg Return Policy

When it comes to buying electronics and tech gear online, Newegg is a trusted name. But sometimes, you might find yourself in a situation where you need to return a product for different reasons. To make sure you’re well-informed, this thorough guide will take you through Newegg’s return policy, including important details, commonly asked questions, and specific information for returning different types of products.

Newegg’s Return Policy

Product Eligibility

Newegg’s return policy primarily applies to products listed on any website or mobile application owned or operated by Newegg as “Sold and Shipped by Newegg.” For products labeled as “Sold and Shipped” by a third-party seller, the return policy, restocking fees, and return shipping labels policies are determined by the seller. You can find clarification on these policies by visiting the seller’s profile directly. To determine the return policy for a specific product, check the Warranty & Returns tab on the product page.

30-Day Hassle-Free Returns

Products sold and shipped by Newegg and labeled with the 30-Day Hassle-Free Returns badge are eligible for free returns within 30 days. The best part is that these returns come with no restocking fees and include free return shipping. This ensures a seamless and risk-free shopping experience.

Restocking Fees

Newegg takes pride in not charging any restocking fees for returns, regardless of the reason for return. This customer-friendly approach eliminates any additional costs when returning items.

Return Shipping Labels

For products up to 50 pounds in weight, Newegg offers free return shipping labels. During the return creation process within the applicable return policy period, you can request a courtesy prepaid return label.

However, it’s important to note that if a product is returned that is not defective or not the same product originally purchased from the website, Newegg reserves the right to deduct the cost of the return shipping from the customer’s refund.

Individual Return Policies

Newegg has specific return policies tailored to different product categories:

  • Standard Return Policy: This policy allows for refunds or replacements within 30 days of the delivery date. All products under the Standard Return Policy also qualify for the 30-Day Hassle-Free Returns mentioned earlier.
  • Replacement Only Return Policy: Under this policy, you can request a replacement only within 30 days of the delivery date.
  • 90-Day Refund Only Return Policy: This policy allows for refunds only within 90 days of the delivery date, but it’s applicable to select refurbished products.
  • Manufacturer Only Return Policy: Some products are covered solely by the manufacturer’s warranty. For details, refer to the manufacturer’s terms and conditions or contact the manufacturer directly.
  • Open Box Returns: Newegg accepts returns for all products labeled as “Open Box” within the eligible return period. This policy applies to all Open Box products sold and shipped by Newegg.

Refunds and Replacements

Return Processing

For products “Sold and Shipped by Newegg” and “Shipped by Newegg,” please allow 2 business days for processing after the product is received. For third-party marketplace orders “Sold and Shipped by Seller,” processing may take up to 2 business days. Depending on product availability, some repair/replacement returns may experience delays or be changed to refunds. Once your return is processed, Newegg will notify you via email.

Refunds

After processing, refunds will be issued back to your original payment method. If the original payment method is no longer available, Newegg will mail you a check to the billing address listed on your account. For gift purchases, Newegg will issue a refund in the form of store credit. For products purchased through BitPay, refunds can be processed directly back to BitPay.

Store Credit

For returns resulting in store credit, Newegg will issue a Newegg Store Credit Gift Card. You’ll receive the gift card via email within approximately 1-2 business days after your return is processed.

Replacements

Once your return is processed, Newegg will ship out a replacement within approximately 1-2 business days. If Newegg no longer carries the product for replacement or it’s out of stock, you will receive a refund instead. It’s important to note that products eligible for replacement can only be replaced with the same product, and exchanges for different products are not allowed at this time.

Product-Specific Return Information

Bundle Purchases

Bundles are multiple products sold at a discounted price. When requesting a refund, the entire bundle must be returned. However, individual products within the bundle may be returned for a replacement.

See also  Jack Wills Return Policy

Combo and Kits Purchases

Combo and Kits include multiple products that must be purchased together to receive a discount. Products within a Combo or Kit can be returned individually for replacement within the applicable Newegg Return Policy Period. If you’re returning an individual product from a combo or kit for a refund, any applied discount will be deducted from the refund.

Consumable Products

Certain products, known as consumables, cannot be returned to Newegg. Examples include Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Products, Paper Products, Face Masks, Gift Cards, Prepaid Cards, SIM Kits, and similar items that are consumed upon use.

Services and Extended Warranties

Services and Extended Warranties can be returned for a refund within 30 days of the delivery date if they have not been used or redeemed. After 30 days, you may receive a partial refund, determined by the warranty provider.

TV & Video Products

For televisions with a screen size greater than 37 inches, an adult (age 18 or older) must sign the shipping courier’s release form for delivery. It’s highly recommended to inspect the product upon delivery for visible damage. Large product shipments require that shipping damage is reported within 15 days of delivery. Damage reported more than 15 days after delivery may not be accepted for replacement or refund.

Zero Dead Pixel Policy

Newegg aims for 100% customer satisfaction and accepts returns for monitors, TVs, and display products with as few as one dead pixel within the product’s eligible return period.

Manufacturer Promotional Products and Newegg Gifts

If a manufacturer offers free promotional products with their items, you must return all products to receive a full refund. The cost of any promotional products not returned will be deducted from the refund total. Newegg may also offer gifts to valued customers, which do not need to be returned.

Prepaid Cards, Gift Packaging, and Memberships

Purchases for prepaid cards, gift packaging, and memberships are not eligible for return.

Special Order Products

Special order products are not eligible for return.

Product Lifespan

Using PC components and systems for cryptocurrency mining can significantly decrease a product’s lifespan due to overuse. Newegg typically does not accept returns for products that have exceeded their lifespan due to overuse.

Overall Return Guidelines

To return a product to Newegg, you must obtain an RMA number within the applicable return period. The RMA number must be listed on your return package for identification. Once you’ve prepared your products for return and attached the return shipping label, your package is ready to ship. Return labels are valid for 14 days, during which your returned products must be received by Newegg.

Return Policy Time to Return Product Eligibility Restocking Fees Return Shipping Labels Additional Terms
Standard Return Policy Refund or Replacement within 30 days of the delivery date. Eligible for 30-Day Hassle-Free Returns. All products must be in original condition and packaging. No restocking fees. Free return shipping labels for products up to 50lbs. See Additional Terms section below.
Replacement Only Return Policy Replacement only within 30 days of the delivery date. All products must be in original condition and packaging. No restocking fees. Free return shipping labels for products up to 50lbs. See Additional Terms section below.
90-Day Refund Only Return Policy Refund only within 90 days of the delivery date on select refurbished products. Refurbished products. No restocking fees. Free return shipping labels for products up to 50lbs. See Additional Terms section below.
Manufacturer Only Return Policy Covered by a manufacturer’s warranty only. Refer to the manufacturer’s terms and conditions. Products covered by manufacturer warranty only. No restocking fees. Not applicable. See Additional Terms section below.
Open Box Returns All Open Box products sold and shipped by Newegg are eligible for return within the eligible return period. Open Box products sold and shipped by Newegg. No restocking fees. Free return shipping labels for products up to 50lbs. See Additional Terms section below.
Consumable Products Cannot be returned. This includes, but is not limited to, consumable items like Printer Ink, Toner Cartridges, CD/DVD Media, etc. Consumable products. N/A N/A See Additional Terms section below.
Services and Extended Warranties Return for a refund within 30 days if unused or redeemed. Partial refund may apply after 30 days. Services and extended warranties. N/A N/A See Additional Terms section below.
TV & Video Products Check for visible damage upon delivery. Shipping damage must be reported within 15 days. TVs with screen size > 37 inches. N/A N/A See Additional Terms section below.
Zero Dead Pixel Policy Returns accepted for monitors, TVs, and display products with as few as one dead pixel within the eligible return period. Monitors, TVs, and display products. N/A N/A See Additional Terms section below.
Manufacturer Promotional Products and Newegg Gifts Full refund requires returning all products, including promotional ones. Gifts are not part of purchase value and do not need to be returned. Promotional products and gifts. N/A N/A See Additional Terms section below.
Prepaid Card, Gift Packaging and Memberships Not eligible for return. Prepaid cards, gift packaging, and memberships. N/A N/A See Additional Terms section below.
Special Order Products Not eligible for return. Special order products. N/A N/A See Additional Terms section below.
Product Lifespan Products overused for cryptocurrency mining are not eligible for return if they exceed their lifespan. Products used for cryptocurrency mining. N/A N/A See Additional Terms section below.

Products received by Newegg in any of the following conditions are not eligible for return and may be rejected:

  • Missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
  • Returned without all original packaging and accessories, including the retail box, manuals, cables, and other included items.
  • Exhibits physical damage, except for products damaged during shipping.
  • Products submitted for a mail-in rebate.
  • Products that appear tampered with, customized, or altered.
  • Products that are not the same as the one originally purchased from the website.

Additional Terms

Title

Newegg does not take title to returned products until the product arrives at the returns address destination. In some cases, Newegg may issue a refund without requiring a return. In such situations, Newegg does not take title to the refunded product.

Cross-Shipping

Newegg does not cross-ship. Returns must be received, inspected, and approved before a replacement is shipped.

Refusing Delivery

Refused shipments are treated as regular returns and may incur a non-refundable 15% restocking fee.

Defective Products

Defective products returned to Newegg may be repaired, replaced, or refunded at Newegg’s discretion, unless otherwise required by law.

Disclaimer

This Return Policy does not limit your rights and remedies under any applicable law.

Final Thoughts

Navigating Newegg’s return policy is now a breeze with this comprehensive guide. Whether you’re returning a product for a refund, replacement, or simply need clarification on specific product categories, this information equips you with the knowledge you need to make informed decisions. Newegg’s commitment to hassle-free returns, no restocking fees, and free return shipping labels ensures that your shopping experience remains as smooth as possible. Should you have any further questions or need assistance, don’t hesitate to contact Newegg’s customer support. Your satisfaction is their priority.

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