Nasty Gal Return Policy

If you’ve ever bought clothing from Nasty Gal and wondered about their return policy, you’re in the right place. Nasty Gal, a prominent US-based online fashion retailer catering to women, offers a return policy designed to accommodate both US and international customers. In this comprehensive guide, we’ll delve into the intricacies of Nasty Gal’s return policy, including exceptions, procedures, refund timelines, and frequently asked questions.

Table of Contents

  1. Understanding the Nasty Gal Return Policy
  2. Navigating Returns During Covid
  3. Exceptions to the Nasty Gal Return Policy
  4. How to Initiate a Return with Nasty Gal
  5. Nasty Gal’s Approach to Exchanges
  6. Deciphering the Nasty Gal Refund Policy
  7. When to Expect Your Nasty Gal Refund
  8. Conclusion on Nasty Gal’s Return Policy
  9. FAQs about Nasty Gal Return Policy
  10. How to Contact Nasty Gal Customer Service

1. Understanding the Nasty Gal Return Policy

What is Nasty Gal’s Return Policy? Nasty Gal provides a generous 28-day return window from the date of receipt of your order. To ensure a successful return, the item must be in its original, unworn, and unwashed condition. Additionally, items with hygiene concerns should remain sealed. For more insight, explore our detailed breakdown of Nasty Gal’s return policy.

Question Answer Category-Specific Eligibility or Items In-store vs. Online
Return Timeframe 28 days from the date you receive your dispatch email All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Return Cost Free for returns within the EEA (if you return all of the items from the order and cancel your contract with Nasty Gal within 14 days). All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Refund Timeframe Up to 28 days (21 days for Nasty Gal to process and up to 7 days for the refund to make its way through the banking system). All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Original Packaging Preferred, but not required. All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Exchanges Not accepted. Same
Problems with Returns Contact Nasty Gal customer service for assistance. All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Bill required for return No. All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Can I return it to the store? No. All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Not applicable
Can I return online an order made in store? Yes. All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same
Additional notes Items must be unworn and unwashed, with all tags attached. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons. Once the seal is opened on intimate toys, they can no longer be returned or refunded. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Beauty products and accessories cannot be returned for hygiene reasons. Shoes must be tried on indoors. All items except for items outside of the returns policy, such as pierced jewellery and fashion face masks for health and hygiene reasons. Same

2. Navigating Returns During Covid

Nasty Gal Return Policy During Covid Throughout the pandemic, Nasty Gal has maintained its return policy. They’ve put extra effort into ensuring timely courier and delivery services for your convenience. If your return package experiences delays, a more extended Christmas policy provides flexibility.

See also  4moms Returns

3. Exceptions to the Nasty Gal Return Policy

Face Masks, Pierced Jewelry, and Cosmetics: These items are eligible for return only if the packaging remains unopened and seals are intact.

Swimwear and Lingerie Guidelines: To be eligible for a return, swimwear and lingerie must be in their original packaging with all hygiene seals intact.

General Return Requirements: All items must be new, unwashed, and still have their original tags attached.

4. How to Initiate a Return with Nasty Gal

Since Nasty Gal no longer includes delivery notes, you’ll need to follow these steps to initiate an online return:

  1. Visit the Nasty Gal returns portal on their website.
  2. Provide your order number and contact details.
  3. Wait for the return label to be generated.
  4. Pay the return fees through the portal.
  5. Print the return labels.
  6. Follow the packaging instructions, including using opaque waterproof packaging.
  7. Ship the item with proof of postage.
  8. If you have multiple return items, ship them separately.
  9. Continue to track the item until you receive an “Item Received” confirmation email.

5. Nasty Gal’s Approach to Exchanges

Unfortunately, Nasty Gal does not offer an exchange service. If you require a different size, color, or style, you’ll need to return your item and place a new order.

6. Deciphering the Nasty Gal Refund Policy

Once your item reaches the Nasty Gal warehouse, they will issue a refund to the payment method used for your order. Shipping fees are non-refundable unless you reside in a European Economic Area country, where you return the entire order and cancel the contract within 14 days.

Refund processing may take up to 21 days, including 14 days for inspection and 7 days to appear in your account. A confirmation letter will be sent once the refund process begins. If you haven’t received your refund after 21 days, contact Nasty Gal’s customer service for assistance.

7. When to Expect Your Nasty Gal Refund

The refund process at Nasty Gal commences upon receiving the returned item in good condition and compliance with the return policy. The timeline for refund credits may vary, ranging from 7 to 14 days, depending on the payment method and your bank’s policies. If you don’t see the refund in your account after 14 days, don’t hesitate to contact their customer service via the “Contact Us” tab on the Nasty Gal website.

8. Conclusion on Nasty Gal’s Return Policy

In summary, Nasty Gal’s return policy offers a comfortable 28-day window for returns, provided the item remains unworn, in its original condition, with all labels and seals intact. While exchanges aren’t available, you can obtain a full refund. For additional insights, explore the return policy of Boohoo, Nasty Gal’s parent company.

9. FAQs about Nasty Gal Return Policy

  1. Does Nasty Gal Offer Free Returns? Unfortunately, Nasty Gal returns are not free, and postage costs are incurred during the return process. You can find the postage price while processing your return.
  2. Return Timeframe for All Products: While the general return window is 28 days, it’s essential to ensure that your specific item is eligible for return.
  3. Late Returns and Their Implications: Nasty Gal cannot accept returns after the 28-day return period, considering the fast-paced nature of fashion retail.
  4. Understanding Return Costs: If you return all items from your order and cancel within 14 days in a European Economic Area country, Nasty Gal will reimburse your delivery fee.
  5. Tracking Refunds in Bank Statements: Refunds can appear in different ways, often on the same day they’re confirmed or within 7 days, depending on your bank’s processing times. If you face difficulties, use the “Contact Us” form for assistance.
  6. Confirming Receipt of Returned Items: A typical refund process may take up to 28 days, including shipping and processing time. If you haven’t received confirmation after this period, reach out to Nasty Gal’s customer service.

10. How to Contact Nasty Gal Customer Service

For any inquiries or assistance, you can contact Nasty Gal’s customer service via email at [email protected] or by mail at Nasty Gal, P.O. Box 553, Burnley, BB1 9GD.

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