MORI Returns

Discovering MORI: A Brand Built on Comfort and Sustainability

MORI is a leading brand in baby essentials, renowned for its commitment to providing comfort, style, and sustainability. Founded in 2015 by Akin Onal and Cameron Miller, MORI began with a simple mission: to create the softest and most environmentally friendly baby products.

The brand’s name, MORI, is derived from the Japanese word for forest, reflecting its dedication to using organic materials and promoting a connection to nature.

Understanding MORI’s Return and Exchange Policy

MORI understands that sometimes purchases don’t meet expectations or circumstances change. That’s why they offer a hassle-free return and exchange policy to ensure customer satisfaction. Below, we delve into the key aspects of MORI’s return and exchange process.

MORI’s Return Policy Guide

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return Timeframe30 days from the date of purchaseMost MORI baby essentials and clothing can be returned within 30 days of purchaseOnline purchases must be returned online. In-store purchases can be returned/exchanged online or in participating retail locations
Return CostMORI typically offers free returns
Refund TimeframeRefunds are typically processed within 5-7 business days
Original PackagingItems must be returned in their original packaging and in new, unworn condition
ExchangesMORI offers exchanges for different sizes or colors
Problems with ReturnsMORI cannot accept returns of items that have been personalized or used beyond normal wear and tear
Bill required for returnA proof of purchase, such as a receipt or order confirmation, is required for all returns

Is MORI’s Return Policy Different for Online vs. In-Store Purchases?

Whether you shop directly from the MORI website or visit one of their retail partners, the return and exchange policy remains consistent. You have 30 days from the date of purchase to initiate a return or exchange for any reason. Online purchases must be returned online, while in-store purchases can be returned or exchanged either online or in participating retail locations.

What Types of Items Can Be Returned?

Most MORI baby essentials and clothing can be returned within 30 days of purchase. However, items that have been personalized or used beyond normal wear and tear may not be eligible for return. It’s important to ensure that items are returned in their original packaging and in new, unworn condition to qualify for a refund or exchange.

Do I Need a Receipt to Return MORI Items?

A proof of purchase, such as a receipt or order confirmation, is required for all returns. This helps MORI verify the purchase and process the return efficiently. If you don’t have the original receipt, contact MORI customer service for assistance in locating your order details.

See also  Bath and Body Works Return Policy

What Are the Exchange or Refund Options?

If you need to exchange an item for a different size or color, MORI offers hassle-free exchanges. Simply initiate the exchange process through their website or contact customer service for assistance. Refunds for eligible returns are typically processed within 5-7 business days and issued to the original form of payment.

Additional Shopper Questions

Can I return items purchased during a sale or promotional event?

Yes, items purchased during a sale or promotional event are eligible for return under MORI’s standard return policy. However, refunds for sale items may be issued at the discounted price.

Are there any items that cannot be returned?

While most items can be returned within 30 days of purchase, there are a few exceptions. Items that have been personalized, used beyond normal wear and tear, or are outside the 30-day return window may not be eligible for return.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, contact MORI customer service immediately for assistance. MORI will work to resolve the issue promptly and may offer a replacement or refund depending on the circumstances.

Can I Return Items Without the Original Packaging to MORI?

Yes, MORI requires items to be returned in their original packaging and in new, unworn condition to qualify for a refund or exchange. Returning items in their original packaging helps ensure that they are received in the same condition as they were sent out, making the return process smoother for both parties. If the original packaging is not available, contact MORI customer service for assistance and they will provide guidance on the return process.

What Happens if I Receive the Wrong Item or Size from MORI?

In the rare event that you receive the wrong item or size from MORI, contact MORI customer service immediately to resolve the issue. MORI will work to rectify the mistake as quickly as possible by either sending you the correct item or size or providing a refund or exchange, depending on your preference. Your satisfaction is important to MORI, and they strive to ensure that every customer receives the products they ordered in the correct size and style.

Can I Return Personalized Items to MORI?

No, MORI cannot accept returns of items that have been personalized. Personalized items are made specifically for you and cannot be resold to other customers. Therefore, MORI’s return policy does not extend to personalized items unless they are damaged or defective upon arrival. If you have any concerns about personalized items or need assistance with an order, contact MORI customer service for personalized support and guidance.

With MORI’s commitment to comfort, style, and sustainability, you can shop with confidence knowing that your satisfaction is their top priority. Whether you’re looking for soft baby essentials or stylish clothing, MORI offers a hassle-free return and exchange policy to ensure you’re completely satisfied with your purchase. Experience the comfort and quality of MORI products today and join the community of parents who trust MORI for their baby’s needs.

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