Modlily Return Policy

Fashion enthusiasts, rejoice! Modlily, your go-to online fashion retailer, not only offers a stunning array of trendy clothing but also a hassle-free return policy that ensures your shopping experience is risk-free and enjoyable. In this comprehensive guide, we’ll unveil the intricacies of Modlily’s return policy, ensuring you have all the information you need to make informed purchases.

Key Highlights of Modlily’s Return Policy

Before we delve into the nitty-gritty details, let’s highlight some key points about Modlily’s return policy:

  • Return Time Frame: You have a generous 30-day window from the date of delivery to initiate a return. This gives you ample time to decide if your purchase is perfect for you.
  • Return Eligibility: Modlily accepts returns for items that fall into the following categories:
    • Damaged or Defective Items
    • Incorrect Size or Item
    • Dissatisfaction with the Product
  • Non-Returnable Items: Certain items, such as lingerie, swimwear, and clearance items, are non-returnable. Be sure to check our website for the complete list of non-returnable items.
  • Return Process: Returning an item is a breeze. It involves four simple steps: Contacting our customer support, awaiting approval, shipping the item, and receiving your refund.

Things to Know about Modlily Return Policy

To make things even more convenient for you, here are some frequently asked questions about Modlily’s return policy:

Question Answer Category-Specific Eligibility or Items In-store vs. Online
Return Timeframe All returns must be processed within 15 days of receiving the order. All items, except for final sale items. In-store: No return shipping fee.
Online: $7.95 return shipping fee, waived for orders over $50.
Return Cost Returns are free for orders over $50. For orders under $50, a $7.95 return shipping fee will be applied. In-store: No return shipping fee.
Online: $7.95 return shipping fee, waived for orders over $50.
Refund Timeframe Refunds will be processed within 3-5 business days of receiving the returned item. Same
Original Packaging Items must be returned in their original packaging, with all tags and accessories still attached. Same
Exchanges Exchanges are accepted for most items within 15 days of purchase. After 15 days, you can still exchange items if they are unworn and unwashed. Same
Problems with Returns If you have any problems with your return, you can contact Modlily customer service for assistance. Same
Bill required for return A receipt or proof of purchase is required for all returns. Same

Understanding Modlily’s Generous Return Policy

Now, let’s take a closer look at Modlily’s return policy. We pride ourselves on offering a hassle-free return experience to our valued customers.

Eligibility for Returns

At Modlily, we believe in making returns accessible and straightforward. Here’s a breakdown of the reasons you can initiate a return:

Damaged or Defective Items

If, upon receiving your order, you discover that the item is damaged or defective, rest assured that Modlily will gladly accept your return. We want you to have a product that meets our high-quality standards.

See also  Patagonia Returns
Incorrect Size or Item

Mistakes can happen, but we’re here to make things right. If you receive the wrong size or item, you are eligible for a return. We want you to enjoy the perfect fit and style.

Dissatisfaction with the Product

Sometimes, a product may not meet your expectations. Whether it’s the color, design, or overall look, if you’re not satisfied, you can initiate a return. We want you to be completely content with your Modlily purchase.

Step by Step Modlily The Return Process

Returning an item to Modlily is a straightforward process designed with your convenience in mind. Here’s how it works:

Step 1: Contact Customer Support

To initiate a return, start by reaching out to Modlily’s customer support. You can do this by email or through our website. Be sure to provide your order number and a brief explanation of the reason for the return. Our dedicated team will guide you through the process.

Step 2: Await Approval

Once you’ve contacted us, our team will review your request. If your return is approved, we will provide you with clear instructions on how to proceed. We’re committed to making this as hassle-free as possible.

Step 3: Ship the Item

You will be responsible for shipping the item back to Modlily’s designated return address. To ensure a smooth process, we recommend using a trackable shipping method. This way, you can monitor the progress of your return.

Step 4: Receive Your Refund

Once Modlily receives and processes your return, your refund will be issued to your original payment method. We understand the importance of a timely refund, and we aim to process returns efficiently.

Tips for a Easy Modlily Return

To make your return experience even smoother, consider these handy tips:

  • Review the Return Policy: Before making a purchase, take a moment to familiarize yourself with Modlily’s return policy. It’s always best to be informed.
  • Keep Packaging Intact: If you’re unsure about keeping an item, make sure to keep the original packaging and tags intact until you’ve made your decision.
  • Use a Reliable Shipping Method: When returning an item, opt for a shipping method that allows you to track the package’s progress. This provides peace of mind and security.
  • Double-Check Your Item: Before initiating a return, double-check that the item meets the eligibility criteria outlined in Modlily’s policy. It’s a quick step that can save time.


Modlily’s return policy is crafted with you in mind, offering flexibility and convenience when it comes to returns. We understand that shopping for fashion online should be an enjoyable experience, and our return policy is designed to ensure that you’re always satisfied with your Modlily purchases.

With the comprehensive information provided in this guide, you’re now well-prepared to navigate Modlily’s return policy confidently. Happy shopping, and remember that we’re here to assist you every step of the way!


  1. Can I return clearance items to Modlily?
    • Unfortunately, clearance items are non-returnable.
  2. How long does it take to process a return with Modlily?
    • The processing time may vary, but Modlily strives to process returns as quickly as possible once they are received.
  3. What if I received a damaged item, but it’s past the 30-day return window?
    • Modlily may consider exceptions in such cases. Contact our customer support for assistance.
  4. Do I have to pay for return shipping?
    • Yes, the cost of return shipping is typically the responsibility of the customer.
  5. Is Modlily’s return policy the same for international customers?
    • While the general policy is similar, international customers should review the specific terms and conditions on Modlily’s website for any additional guidelines.

Remember, at Modlily, we’re dedicated to ensuring your fashion shopping experience is exceptional, from start to finish.

Leave a Comment