Menards Returns

In the world of home improvement and retail, Menards stands as a prominent name, offering a comprehensive range of products for your home, garden, and DIY projects. With a rich history dating back to the mid-20th century, Menards has grown to become a trusted and well-loved brand in the United States. In this article, we will explore the history, products, services, and the unique features that set Menards apart from other retailers in the industry. Additionally, we’ll answer some frequently asked questions (FAQs) about Menards‘ return policy and other aspects of their services.

Menards: Your One-Stop Shop for Home Improvement

Menards, a family-owned business, was founded in 1958 by John Menard Jr. in Eau Claire, Wisconsin. What began as a modest pole barn construction and post-frame building company soon evolved into a chain of retail stores offering everything from hardware and home improvement materials to appliances and furniture.

Over the decades, Menards has witnessed steady growth and expansion. Today, the company boasts more than 350 stores across 15 states in the Midwest. It has become a trusted name in the home improvement industry, thanks to its commitment to quality, value, and excellent customer service.

Product Range

One of the key factors that have contributed to Menards‘ success is its extensive and diverse product range. Menards stocks an array of products catering to various aspects of home improvement, making it a one-stop shop for customers with diverse needs. Let’s explore some of the major product categories available at Menards:

  1. Lumber and Building Materials: Menards is renowned for its vast selection of lumber and building materials. Whether you’re planning a major construction project or a simple DIY task, you’ll find the highest quality materials here.
  2. Hardware and Tools: From power tools to hand tools, Menards offers an extensive collection for both professionals and DIY enthusiasts. Their hardware section is also well-stocked, ensuring that you have everything you need to complete your projects.
  3. Appliances: Menards provides a range of home appliances from refrigerators to washing machines. Their offerings include products from top brands, ensuring quality and durability.
  4. Home Decor and Furniture: Menards goes beyond just construction and repair. You can also find an impressive array of home décor and furniture options to add a touch of style to your living spaces.
  5. Garden and Outdoor: If you have a green thumb, Menards has you covered. They offer an extensive collection of gardening supplies, outdoor furniture, and more to beautify your outdoor spaces.
  6. Plumbing and Electrical: For those plumbing and electrical projects, Menards has an array of fixtures, tools, and accessories to ensure you get the job done right.
  7. Paint and Flooring: Explore a wide range of paints, stains, and flooring options for your interior and exterior needs. Menards offers an assortment of colors and finishes to match your style.
  8. Kitchen and Bath: Whether you’re remodeling your kitchen or bathroom, Menards offers everything from cabinets and countertops to faucets and fixtures.
  9. Windows and Doors: Upgrade your home with energy-efficient windows and stylish doors from Menards‘ selection.
  10. Heating and Cooling: Stay comfortable year-round with Menards‘ heating and cooling systems, including furnaces, air conditioners, and more.

Services Offered

In addition to its vast product range, Menards also offers several services to enhance the shopping experience and assist customers with their projects. Here are some of the key services provided by Menards:

  1. Special Orders: If you can’t find a specific product in-store, Menards offers special order services to help you obtain the items you need.
  2. Design and Planning: Menards provides design and planning services to assist customers with their kitchen and bath remodeling projects. Their experts can help you create a plan that suits your style and budget.
  3. Delivery and Pickup: Menards offers convenient delivery and pickup options, making it easier for customers to get their purchases home.
  4. Propane Exchange: Need a propane refill? Menards offers propane exchange services for your convenience.
  5. Installation Services: For those who need help with installation, Menards partners with trusted professionals to assist with projects such as flooring, cabinetry, and more.

Returns with a Receipt within 90 Days of Purchase

  • If you bought something with cash, you’ll get your money back in cash.
  • If you used a debit card, they’ll put the money back into your account. If that’s not possible, you’ll get a Merchandise Credit Check.
  • If you paid with a check and it’s less than 6 days since you bought it, you’ll get in-store credit.
  • If your check is more than 6 days old, and you don’t owe Menards money, you’ll get cash.
  • If you used a credit card, the money will go back to your card. If that’s not possible, you’ll get a Merchandise Credit Check.
  • If you used in-store credit, a coupon, or a gift card, you’ll get more in-store credit.
  • If you paid with multiple methods, they’ll give the money back in this order: Menards® Card, Discover® Card, American Express®, Mastercard®, Visa®, in-store credit/gift card, debit, and cash (if Menards decides).
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Returns with a Receipt after 90 Days of Purchase

  • If you return something more than 90 days after buying it, you’ll get in-store credit for the amount you paid.

Returns without a Receipt

  • If you don’t have a receipt, you might be able to print one using the Return Receipt Kiosk at a Menards® store. Or, you can print your receipt online if you paid with a check or credit card.
  • If you don’t have a receipt and your items are still in order, you’ll get in-store credit for the lowest price, including discounts.
  • They can say no to a refund if you don’t have a receipt, and you’ll need a driver’s license or state ID for returns without a receipt. They can’t give you cash without an ID.

Gift Cards

  • You can’t return or get a refund for Menards® gift cards. You can’t turn them into cash, unless the law says they have to.


  • Some things have different rules. Look at your receipt to see if it says “30-Day Over-the-Counter Exchange (TD)” or “90-Day Over-the-Counter Exchange (ND).” These tell you how long you have to return or exchange something.
  • Gas-powered things like lawnmowers, snowthrowers, and pressure washers can be returned or exchanged within 30 days if they’re unused and still in the original box. If not, you might need to take it to a special place for repairs, but you’ll have to pay if it’s not under warranty.

That’s the simplified version of Menards’ return policy!

Frequently Asked Questions (FAQs)

Q: How to start a return at Menards? A: To initiate a return, visit your nearest Menards store, or if you made the purchase online, you can start the process through their website. Detailed return instructions can be found on their website or by contacting their customer service.

Q: Explain the policy for damaged items at Menards. A: If you receive a damaged or defective item, Menards has a comprehensive policy in place. You should report the issue as soon as possible and follow their specific guidelines for returning or exchanging the item. The damaged item will be evaluated, and a replacement or refund will be provided based on the assessment.

Q: What items won’t Menards let return? A: While Menards has a generous return policy, there are certain items that may not be eligible for return. These often include hazardous materials, custom-made items, and items that are not in their original condition or packaging. It’s important to review Menards‘ full return policy for a complete list of restricted items. Items that have been used, altered, or are without a receipt may also fall into this category.

Q: How can I contact Menards for more information? A: You can reach out to Menards through their official website, where they provide contact information, including phone numbers, email addresses, and even a live chat option for immediate assistance. You can also visit your nearest Menards store and speak with their knowledgeable staff.

Q: My return was rejected at Menards—why? A: Returns can be rejected for various reasons, such as not meeting the return policy conditions or attempting to return restricted items. If your return is rejected, you can reach out to Menards‘ customer service for further clarification and assistance.

Q: Can I return items without a receipt at Menards? A: Menards generally prefers customers to have a receipt for returns, as it helps with the verification process. However, they do offer some flexibility, and in certain cases, returns without a receipt may be accepted, but the refund will typically be provided in the form of store credit or a merchandise exchange.

Q: What is the return policy for items without the original box at Menards? A: Menards‘ return policy typically requires items to be in their original condition and packaging to be eligible for a return. If the original box is missing, it may impact the return eligibility. It’s advisable to consult Menards‘ specific policy and contact their customer service for guidance in such cases.

Menards has earned its reputation as a go-to destination for all things related to home improvement. With a wide range of products, top-notch customer service, and a commitment to sustainability, Menards stands out as a leader in the retail industry. Whether you’re embarking on a major renovation project or just need some tools for a weekend DIY task, Menards has you covered. This retailer’s dedication to quality, value, and customer satisfaction makes it a brand you can trust for all your home improvement needs. So, the next time you have a project in mind, make Menards your first stop, and experience the excellence that has defined this brand for over six decades.

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