Lulus return policy

Your Guide to Returns at Lulus

Lulus, known for its trendy and affordable fashion, offers a return policy that caters to the needs of its fashion-forward customers. This guide provides an in-depth look at Lulus’ return policy, ensuring a smooth and satisfying shopping experience.

The Lulus Story: Fashion Forward and Customer Focused

Lulus has made a name for itself in the fashion industry by offering stylish, on-trend clothing and accessories. This section explores how Lulus’ commitment to customer satisfaction is exemplified in its flexible return policy.

Lulus Return Policy: Designed for the Modern Shopper

Lulus allows returns within 30 days of delivery for most items in new, unworn condition. Lulus’ return policy is crafted to offer convenience and peace of mind to its customers.

Question Answer Category-Specific Eligibility or Items In-store vs. Online
Return Timeframe Return packages must be postmarked within 30 days of the order delivering to you. Returns postmarked after this timeframe or not meeting criteria are not accepted. Extended holiday return window for orders placed on or after October 15, 2023, until January 15, 2024. Final Sale items over $25 may be eligible for size-based exchanges. Bridal gown orders may have exceptions. In-store and Online
Return Cost Returns postmarked within the first 10 days qualify for free return shipping. Returns postmarked more than 10 days after delivery incur a $4.99 shipping fee and a $1.49 restocking fee per item. Exchanges may have additional charges if not completed within specified time. Excessive return activity may lead to modified policies. Bridal gown orders may have exceptions. Online, some exceptions for in-store
Refund Timeframe Refunds are processed once returns are received and inspected. Timeframes may vary. Extended holiday return window for orders placed on or after October 15, 2023, until January 15, 2024, for store credit. Final Sale items may not be eligible for refunds. In-store and Online
Original Packaging Items must be returned in new condition, unworn, unwashed, with tags attached. Shoes must be in original shoe box (not used as a shipping box). Beauty & Wellness products must have unbroken seals. Bridal gown orders may have specific packaging requirements. Specific packaging requirements for shoes, beauty products, handbags with dust bags, and sets. In-store and Online
Exchanges Exchanges allowed for eligible products shipped within the US. One-time size exchange allowed if the new size is available. No exchanges for final sale items under $25. Specific terms for online exchanges, including limitations on payment methods. Final Sale items over $25 may be eligible for size-based exchanges. Online exchanges are limited to certain conditions and US addresses. Online, some exceptions for in-store
Problems with Returns Returns with use, makeup, hairs, or other signs of wear do not meet the return policy. Lulus reserves the right to limit or refuse service to customers with excessive return activity. Customers falling within defined criteria may face a modified return policy. Bridal gown orders may have exceptions to the excessive return policy. In-store and Online
Bill required for return No specific mention of a bill requirement for returns. Specific requirements for returns are based on the condition and adherence to the return policy. In-store and Online

Comprehensive Guide to Lulus’ Return Policy

  • Return Timeframe at Lulus: 30 days from the delivery date.
  • Return Cost: Returns have a small fee, deducted from the refund amount.
  • Lulus’ Refund Timeframe: Refunds are processed within 5-7 business days upon receipt.
  • Original Packaging Requirements: Items must be returned with original tags and packaging.
  • Exchanges at Lulus: Lulus currently does not offer direct exchanges.
  • Resolving Return Issues: Lulus’ customer service is available to help with any concerns.
  • Proof of Purchase: A receipt or order confirmation is necessary for returns.
See also  Halara s Return Policy

Step-by-Step Process for Returning Items to Lulus

  1. Verify that you have the receipt or order confirmation.
  2. Confirm that the item is unworn, with original tags and packaging.
  3. Initiate the return process through Lulus’ website and print the return label.
  4. Securely package the item and attach the return label.
  5. Ship the item back to Lulus via a trackable shipping method.

Lulus’ Tips for a Successful Return

  • Keep Your Receipt: Always retain your proof of purchase for returns.
  • Item Condition: Only new, unworn items with original tags are returnable.
  • Timeliness: Ensure returns to Lulus are initiated within the 30-day window.
  • Understanding Refunds: Refunds are issued to the original payment method.

Common Return Scenarios at Lulus

  • Gift Returns: Lulus allows gift returns for store credit.
  • Defective or Incorrect Items: Contact Lulus for a hassle-free return process.
  • Returning Sale Items: Final sale items cannot be returned, but regular sale items are eligible.

Lulus’ Refund Policy

Lulus processes refunds within 5-7 business days after receiving the return. Refunds are issued to the original payment method, minus a small return shipping fee.

Expanded FAQs for Lulus Customers

What is Lulus’ return policy?

Lulus’ return policy requires return packages to be postmarked within 30 days of the order’s delivery. Returns outside this timeframe or not meeting the specified criteria will not be accepted. Additionally, return packages postmarked within the first 10 days qualify for free return shipping.

What is Lulus’ excessive return policy?

Lulus reserves the right to limit or refuse service to customers displaying excessive return activity, defined as $3,000 of returns in a 12-month period, combined with a return rate of 80% or more. Customers falling within these criteria may face a modified return policy, including ineligibility for free returns and other restrictions.

What is Lulus’ exchange policy?

Lulus’ exchange policy allows exchanges on eligible products shipped within the US. Customers can exchange eligible products for a different size one time, provided the new size is available. If the size needed is out of stock, exchanges are not permitted, and customers have the option to return the item.

What is Lulus’ final sale policy?

For final sale items over $25, Lulus allows exchanges for a different size if available. If the size is not available, an exchange cannot be offered. Lulus does not offer returns, refunds, or online credits for any final sale items, regardless of price.

Is Lulus offering an extended return window for the holidays?

Yes, for orders placed on or after October 15, 2023, Lulus is providing an extended window to make returns for store credit to accommodate holiday orders. To qualify for this extension, the return must be postmarked before or on January 15, 2024, and customers must contact Customer Service with their order information.

I am buying a present from Lulus. Can you provide a gift receipt?

The return policy does not explicitly mention gift receipts. For information on obtaining a gift receipt or alternatives, it’s recommended to contact Lulus’ Customer Service.

I received a Lulus item as a gift for the Holidays. Can I return or exchange it?

The return policy does not distinguish between items purchased or received as gifts. For guidance on returning or exchanging gifted items, it’s advisable to contact Lulus’ Customer Service.

How do I make a return with Lulus?

To make a return with Lulus, log in with your email and order number on the provided link. Follow the steps to initiate the return, and ensure the return package meets the specified criteria outlined in Lulus’ return policy.

How do I make an exchange with Lulus?

To make an exchange with Lulus, log in with your email and order number on the provided link. Follow the steps to initiate the exchange, retrieve your return shipping label, and the new size(s) will be shipped right away at no cost.

What is my time frame to return or exchange an item with Lulus?

The general time frame for returns with Lulus is within 30 days of the order delivering to you. Exchanges must be initiated within 30 days from the delivery of the item.

Can I combine returns from multiple Lulus orders?

The return policy does not explicitly mention combining returns from multiple orders. For specific inquiries about combining returns, it’s recommended to contact Lulus’ Customer Service.

What would cause my return to be denied by Lulus?

Returns not meeting the specified criteria in Lulus’ return policy, such as items showing signs of use or not being in new condition, may be denied.

Will I get charged for return shipping with Lulus?

Returns postmarked within the first 10 days qualify for free return shipping with Lulus. Returns postmarked more than 10 days after delivery may incur a $4.99 return shipping fee.

Do you provide return labels to Alaska, Hawaii, or APO/FPO addresses with Lulus?

The return policy with Lulus does not explicitly mention restrictions on providing return labels to specific addresses. For clarification, it’s advisable to contact Lulus’ Customer Service.

What happens if I refuse a package or it is undeliverable with Lulus?

The return policy with Lulus does not explicitly address refusing a package or undeliverable packages. For guidance in such situations, it’s recommended to contact Lulus’ Customer Service.

What if I return a non-Lulus item with Lulus?

The return policy with Lulus does not explicitly address returning non-Lulus items. For guidance on returning items that do not meet the specified criteria, it’s advisable to contact Lulus’ Customer Service.

Do you provide return labels to US territories with Lulus?

The return policy with Lulus does not explicitly mention restrictions on providing return labels to US territories. For clarification, it’s advisable to contact Lulus’ Customer Service.

Lulus’ Commitment to a Positive Return Experience

Lulus’ return policy is an integral part of its dedication to ensuring customer satisfaction in every fashion purchase. With clear guidelines and a customer-friendly approach, Lulus makes returning products simple and stress-free.

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