lululemon Return Policy

Lululemon is a renowned brand known for its high-quality athletic wear and yoga-inspired clothing. However, sometimes, even the best gear may not meet your expectations. Whether you’ve changed your mind about a purchase or encountered issues with an item, Lululemon’s return policy aims to make the process as seamless as your yoga flow. In this comprehensive guide, we’ll walk you through the key aspects of Lululemon’s return policy, answering your questions and ensuring you have all the information you need.

Lululemon’s Return and Exchange Policy

Returns & Exchanges Period

Lululemon understands that circumstances change, and sometimes, you need to reconsider your purchase. The good news is that you have a 30-day window to initiate returns or exchanges for items bought from Lululemon. This generous timeframe provides you with ample opportunity to assess your gear and make a decision.

The Fine Print

Before initiating a return or exchange, it’s essential to familiarize yourself with the policy’s terms and conditions. Here are some key points to keep in mind:

  • Product Condition: Items must be returned in their original condition, which means they should be unworn and unwashed. Ensure that hang tags are attached, if applicable. The product should also be in its original packaging.
  • Exceptions: While Lululemon’s return policy is flexible, there are a few exceptions. Gift cards, face masks, and items from the “We Made Too Much” category are final sale and cannot be returned or exchanged. Additionally, swimwear is returnable only if it’s unused with the hygienic liner intact, and underwear can be returned only if it’s unused and in its original packaging.
  • Refund Method: Refunds will be credited back to the original form of payment, applied to a Lululemon gift card, or processed in accordance with applicable local laws.
Question Answer Category-Specific Eligibility or Items In-store vs. Online
Return Timeframe Purchases made within 30 days can be returned or exchanged. Gift cards, face masks, and “We Made Too Much” items are final sale. In-store and Online
Return Cost
Refund Timeframe Refunds will be applied to the original form of card payment, to a lululemon gift card, or as per applicable local laws.
Original Packaging Product must be unworn and unwashed, with hang tags attached, in original packaging, and accompanied by proof of purchase.
Exchanges Exchanges can be made in person at a local lululemon store. Online exchanges are not available. In-store
Problems with Returns All returns are handled on a case-by-case basis at lululemon’s discretion.
Bill required for return
Returning Gift Orders Gift returns can be done online or in-store. Exchanges can only be completed in-store. In-store and Online
Returning Items from Stores Items purchased online can be returned to a local store. In-store
Returning Items from Other Retailers
Return of Product Core Shoes can be returned or exchanged within 30 days if in the original box and with proof of purchase. In-store and Online
ID Requirement Proof of purchase is required for all returns. If no proof of purchase, personal information may be requested for ID purposes.
No Receipt Returns If no proof of purchase, refunds will be applied to a lululemon gift card or as per applicable law.

Footwear Policy

Lululemon extends its return policy to footwear as well. If you’ve purchased shoes that don’t meet your expectations, you can request a full refund or exchange within 30 days of the original purchase date. To be eligible for a refund or exchange, shoes must be returned in their original box and accompanied by proof of purchase.

Terms & Conditions

Lululemon handles all returns on a case-by-case basis, ensuring that each guest’s experience is optimized. This includes evaluating whether an item is indeed unworn and unwashed. The brand is committed to providing the best experience to its customers.

It’s important to note that potential fraud or abuse of the return policy, such as excessive or unreasonable returns, may result in the rejection of future transactions or returns. Lululemon’s commitment to customer satisfaction is balanced with the need to maintain the integrity of the policy.

In some instances, Lululemon may request additional information, including personal details, for verification purposes. The brand’s practices regarding the collection, use, and sharing of such personal information are detailed in its Privacy Policy.

Lululemon’s complete terms and conditions are available on its website, including information on Lululemon Membership.

Frequently Asked Questions

Proof of Purchase

What proof of purchase is required for a return?

Except as noted otherwise, proof of purchase is required for all returns. Acceptable proof of purchase includes the original order’s packing slip, paper or online receipt, delivery confirmation, or your profile purchase history (for Lululemon Members).

See also  Zappos Returns

If you lack proof of purchase, you may be asked to provide personal information in the form of an ID, such as a federal or state/province-issued photo ID (e.g., driver’s license, military ID, and passports). Refunds will then be applied to a Lululemon gift card or in accordance with applicable law.

Final Sale Items

What items are final sale?

Gift cards (to the extent permitted by applicable law), face masks, and all items from the “We Made Too Much” category are final sale. Swimwear can only be returned if unused with the hygienic liner intact, and underwear can only be returned if unused and still in its original packaging.

Online Returns

How can I make an online return and return a “like new” purchase?

If you wish to obtain a refund to your original method of payment, follow these steps:

  1. Head to the Returns Page on Lululemon’s website.
  2. Sign in if you have a profile. If not, enter your order ID and email address.
  3. Once signed in, follow the provided instructions for selecting the items you want to return, printing your shipping labels, packing your items, and finding the nearest shipping outlet.
  4. After successfully submitting your return request, you’ll receive a return merchandise authorization (RMA) number by email. You’ll need this number to track your return’s status.
  5. Place your items in the reusable shipping bag or box, tape the shipping label to the outside of the package, and ensure the barcode portion is visible.
  6. For Canada residents, locate a FedEx Ground location; for US residents, find a FedEx Ground location or a USPS and drop off your package.
  7. Lululemon will process your refund within 3-5 business days upon receiving your package at their warehouse. You’ll receive an email notification once the refund is processed.

If you need assistance because your “Like New” item doesn’t meet your expectations, you can return it online within 30 days by visiting the Like New Returns Portal. You’ll be prompted to enter your full name and order ID for a return authorization number and return instructions. Please note that you’re responsible for return shipping costs.

In-Person Returns for Online Purchases

Can I make a return in person for an online purchase?

Yes, you can. If you purchased your product on one of Lululemon’s North American websites, you can return the item(s) to a local store in the country of purchase. Remember to bring proof of purchase. If you don’t have your proof of purchase, Lululemon can search your guest profile or ask for an acceptable form of ID. Please note that returns cannot be processed at factory outlet stores.

PayPal Refunds

I paid using PayPal. How can I get a refund in store?

Lululemon stores cannot process refunds to PayPal. However, they can apply a credit to a gift card or process the refund in accordance with applicable local laws.

Online Return Refund Timing

When will I get my online return refund?

Once Lululemon processes your return at their warehouse, your funds will be credited back to your original method of payment. You can expect to see this reflected on your statement within 3-10 business days. Keep in mind that banks may require additional time to process and post the transaction, so the credit may not appear until your credit card’s next monthly billing cycle.

Fast-Track Returns

How can I make a Fast-Track return?

Currently, Fast-Track Returns are unavailable. For the latest Lululemon Membership benefits and updates, you can visit the Membership Page on their website.

Exchanges and International Returns

How can I exchange an item? How does it work if I purchased my order in one country but I’m returning it in another country?

If you want to exchange an item purchased online or in-store, visit your closest store location. Keep in mind that exchanges can only be completed in-store and not online.

Items purchased in the US or Canada can be exchanged or returned for credit on a Lululemon gift card in any North American Lululemon store (excluding factory outlet stores) or returned for credit on a Lululemon gift card by mail within the country of purchase. The item(s) you return will be valued in the currency of the country processing the exchange and subject to local sales tax rates. However, “Like New” items purchased in the US cannot be returned or exchanged in Canada.

Gift Returns

How can I return or exchange a gift?

To return a gift, you can set up a free return online using the order ID shown on the packing slip, in your order confirmation email, on the gift receipt, or find your closest store location to return the item for credit on a Lululemon gift card. Remember that exchanges can only be completed in-store, not online.

Quality Issues

What should I do if I have a quality issue with my item?

If you encounter a quality issue with your Lululemon item, you can report it by heading to the Performance Return Page on their website. Fill out the form to assess your item’s condition, or visit one of their stores for further assistance.

Conclusion

Lululemon’s return policy is designed with your satisfaction in mind. Whether you need to make a return, exchange an item, or have questions about the process, this guide has provided you with the information you need to navigate Lululemon’s policies with ease. As you continue your fitness journey or simply enjoy comfortable, stylish athleisure, you can do so with the confidence that Lululemon is committed to ensuring your gear meets your expectations.

If you still have questions or need support, you can contact Lululemon’s customer service at [email protected]. Be sure to include your order ID, full name, email address, country of residence, and details about the item(s) you’re looking to return. Your satisfaction is their priority, and they’re here to assist you every step of the way.

Leave a Comment