Loft Return Policy

In the world of fashion, what you see online doesn’t always match your expectations in person. That’s where Loft’s Return Policy becomes your trusted ally, ensuring that returning an item is as stress-free as the shopping experience itself.

Demystifying Loft’s Return Policy Essentials

Before we delve into the specifics, let’s start by exploring the key components of Loft’s return policy:

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return TimeframeAll items must be returned within 30 days of receiving the order.All items, except for gift cards, final sale items, and items marked “Not Returnable”.Same
Return CostReturns are free for all orders.Same
Refund TimeframeRefunds will be processed within 7-10 business days of receiving the returned item.Same
Original PackagingItems must be returned in their original packaging, with all tags and accessories still attached.Same
ExchangesExchanges are accepted for most items within 30 days of purchase. After 30 days, you can still exchange items if they are unworn and unwashed.Same
Problems with ReturnsIf you have any problems with your return, you can contact Loft customer service for assistance.Same
Bill required for returnA receipt or proof of purchase is required for all returns.Same

Now, let’s embark on a journey through Loft’s return policy, uncovering interesting facets that distinguish it as a shopper-centric feature.

1. Generous Return Time Frame

Loft generously offers a 30-day return window. This extended period ensures you have ample time to decide if your purchase aligns with your style and preferences. If it falls short, initiating a return is a breeze.

2. Cost-Free Returns

At Loft, your satisfaction takes center stage. There are absolutely no return fees, meaning you can send back any item that doesn’t meet your expectations without worrying about additional costs.

3. A Streamlined Return Process

Loft’s return process is designed with simplicity in mind. It’s easy to follow, ensuring a hassle-free experience for customers looking to return a product.

4. Receipt Not Always Necessary

Returning an item without a receipt can sometimes be a daunting task. However, Loft simplifies this process by allowing returns without a receipt, showcasing their trust in you, the valued customer.

5. Expedited Returns with Receipts

For those who prefer to keep records of their purchases, Loft gladly accepts returns with a receipt. Having a receipt can expedite the return process, ensuring a smooth experience.

Understanding Return Eligibility

Now that we’ve covered the basics, let’s explore the specifics of return eligibility:

Product Condition Requirements

Loft has specific criteria for returned products:

  1. Unworn and Unused Products: To be eligible for a return, products must remain in unworn and unused condition. This ensures that items returned are in pristine condition.
  2. Damaged or Defective Items: If your Loft product arrives damaged or defective, it qualifies for return, even if you’ve already opened it.
See also  Kate Spade Return Policy

Timeframe for Returns

As mentioned earlier, Loft offers a 30-day return window. During the holiday season, they extend this period, embracing the festive spirit and emphasizing their commitment to ensuring every customer is satisfied.

Products Covered by the Return Policy

Loft’s return policy covers a wide range of products:


  1. Women’s Clothing: Whether it’s a dress, top, or cozy sweater, if it doesn’t match your style or fit as expected, Loft welcomes your return.
  2. Accessories: Loft’s accessory collection is diverse, but personal preferences vary. If a piece doesn’t meet your expectations, you can return it.


  1. Shoes: Finding the perfect pair of shoes can be challenging, and Loft recognizes this. If the shoes you ordered aren’t comfortable or stylish enough, you can return them.

Initiating a Convenient Return

Loft provides two convenient methods for initiating a return:

Online Return Request Process

  1. Visit the Loft website and log in to your account.
  2. Locate the order that includes the product you want to return.
  3. Select the item for return and follow the provided steps to complete the return request.

In-Store Return Process

  1. If you prefer returning items in person, visit your nearest Loft store.
  2. Present the product you want to return along with the original receipt or packing slip, if available.
  3. The store staff will assist you in processing the return.

Essential Information for Returns

To ensure a smooth return experience, have the following information ready:

  • Your order number (if returning online).
  • Details of the product you’re returning.
  • Your personal information for verification.

Refund and Exchange Process

After initiating a return, here’s what to expect:

Refund Methods and Timelines

Loft processes refunds using the same payment method you used for the initial purchase. Typically, refunds are processed within 5 to 10 business days after receiving your returned product.

Exchanging Products

If you’d like to exchange a product, Loft offers a straightforward process. Simply initiate a return and indicate your desire to exchange. During the return process, you can select a replacement item.

Handling Return Shipping Costs

Loft covers the cost of return shipping for all eligible returns. This means you won’t face any additional expenses when returning a product.

Special Cases and Considerations

Loft’s return policy is adaptable to various scenarios:

International Returns

For international customers, Loft extends its return policy. While international returns may involve additional shipping, the brand ensures that the same customer-friendly policy applies.

Returns for Gift Recipients

If you received a Loft product as a gift and need to return it, the brand is happy to assist. You can initiate a return without the original order information, simplifying the process.

Subscription-Based Product Returns

For customers with subscription-based purchases, Loft’s return policy remains consistent. You can return subscription-based products within the designated return window, just like any other purchase.

In Closing: Loft’s Dedication to Customer Satisfaction

In conclusion, Loft’s return policy stands as a testament to the brand’s commitment to ensuring customer satisfaction. With a generous 30-day return window, no return fees, and the flexibility to return products with or without a receipt, Loft puts your shopping experience first. Their dedication to providing a straightforward process, efficient return tracking, and international support showcases Loft as a brand that values your trust and loyalty.

Whether you’re exploring their chic women’s clothing, fashionable accessories, or comfortable footwear, Loft’s return policy ensures that your shopping journey remains stress-free and enjoyable. Shop with confidence, knowing that Loft has your back if a product doesn’t align with your style expectations.

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