Hobby Lobby Return Policy

Hobby Lobby: Crafting Quality and Convenience

Hobby Lobby isn’t just a store for arts and crafts; it’s your creative haven. As a brand committed to making your crafting experience exceptional, Hobby Lobby has meticulously designed a return policy that aligns with its dedication to ensuring your satisfaction with every purchase. In this comprehensive guide, we will delve deep into the intricacies of the Hobby Lobby Return Policy, offering you insights, tips, and answers to frequently asked questions, making your return experience as smooth as your shopping experience.

Understanding Hobby Lobby

Before we explore the specifics of the return policy, let’s acquaint ourselves with the brand.

A Legacy of Creativity and Values

Hobby Lobby is a brand that has been inspiring creativity for decades. Founded with a passion for crafting, it has grown into a beloved destination for artists, DIY enthusiasts, and anyone with a penchant for creativity. The brand’s core values are rooted in creativity, innovation, and a commitment to providing a vast selection of crafting supplies to cater to a diverse community of artisans.

A Diverse Range of Crafting Supplies

Hobby Lobby isn’t confined to a single craft or hobby niche. They offer a diverse range of products, from fabrics and home decor to scrapbooking materials and art supplies. This variety ensures that there’s something for everyone, no matter your creative inclinations.

A Thriving Creative Community

Hobby Lobby’s dedication to quality and variety has fostered a thriving community of creative individuals who rely on the brand for their artistic endeavors. The return policy plays a pivotal role in upholding this trust.

The Hobby Lobby Return Policy Revealed

Now, let’s uncover the heart of the matter – the Hobby Lobby Return Policy. We’ll break down the details to ensure you have a comprehensive understanding of how returns work with this brand.

Return Policy Time to Return General Conditions and Restrictions Return Process
Online Purchases Within 90 days of purchase
  • Bulk purchases over $250 must be returned to hobbylobby.com.
  • Seasonal items from bulk purchases may incur a 20% restocking fee.
  • Merchandise must be in sellable condition; open and used items cannot be returned.
  • Damaged and defective items must be reported before returning.
  • Shipping and handling charges credited only for our errors.
  • Restrictions on certain product returns (Silhouette, Sizzix, Cricut, etc.).
  • Items under $250 can be returned or exchanged in-store.
  • Invoice required for full purchase price credit to Hobby Lobby Gift Card.
  • Damaged and defective items cannot be returned to the store.
  • Price adjustments for online purchases not available in-store.
  • Allow up to two weeks for online returns processing.
  • Refund issued to original payment method.
  • Return shipping cost is the customer’s responsibility.
In-Store Purchases Within 90 days of purchase
  • Exchange, store credit, or refund with the original receipt.
  • Wait period for check purchases; merchandise credit may be issued.
  • Without the original receipt, merchandise exchange or credit based on the lowest selling price in the last 60 days, with valid ID.
N/A
Return Exclusions N/A
  • Prohibited returns/exchanges of specific products (Silhouette, Sizzix, Cricut, etc.) without the original receipt and unopened condition.
  • Warranty claims must be submitted to the manufacturer.
  • Right to limit or refuse the return of certain products and non-receipted items.
N/A
Exchanges N/A N/A
  • Place a new order online for the desired item to exchange.
  • Return the unwanted item to Hobby Lobby for a refund.
Prohibited Returns N/A
  • Certain products (Cricut, HeatPressNation, Sewing Machines) can’t be returned or exchanged without the original receipt and unopened condition.
  • Warranty claims must be submitted to the manufacturer.
  • Right to limit or refuse the return of certain products and non-receipted items.
N/A

General Conditions and Restrictions

  • You can return your item within 90 days from the date of purchase.
  • Items totaling $250.00 or more are considered bulk purchases and must be returned to hobbylobby.com. However, individual items from the online order can be returned at a physical store. The $250.00 limit is waived for specific items such as Christmas Trees, Furniture, and Wall Decor priced over $250.00 individually.
  • Seasonal items from a bulk purchase may incur a 20% restocking fee.
  • Returned items must be in sellable condition; open and used merchandise cannot be returned.
  • Damaged and/or defective merchandise from an online order cannot be returned to the physical store.
  • If you receive damaged, defective, or incorrect merchandise, contact Hobby Lobby’s customer service before returning the item. Do not dispose of damaged merchandise or the shipping box.
  • Shipping and handling charges will not be credited unless the return is due to an error on Hobby Lobby’s part and it cannot be processed at the store level.
  • Returns or exchanges of certain products like Silhouette®, Sizzix®, Cricut®, Brother®, Singer®, and Spellbinders® items are allowed only with the original receipt and when the products are in new, unopened condition. Warranty claims for these products must be submitted directly to the manufacturer.
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Returns to a Hobby Lobby Store

  • Items bought online and totaling less than $250.00 can be returned or exchanged at any physical Hobby Lobby store within 90 days of purchase.
  • When returning to a store, ensure you have the invoice to guarantee the full purchase price is credited to a Hobby Lobby Gift Card.
  • Damaged and/or defective merchandise from an online order cannot be returned to the store.
  • If you receive damaged, defective, or incorrect merchandise, contact Hobby Lobby’s customer service before returning the item. Do not dispose of damaged merchandise or the shipping box.
  • Price adjustments for merchandise purchased online cannot be processed in-store.

Returns to HobbyLobby.com

  • Allow up to two weeks for your return to be processed and a refund issued.
  • You’ll receive a refund for the purchase price and applicable sales tax. The refund will be issued to the credit card used at the time of purchase. If you used a gift card for your purchase, the refund will be provided in the form of a gift card.
  • Exchange orders are processed separately as new orders.
  • You are responsible for the cost of shipping the return order back to Hobby Lobby.

Returns – In-Store Purchases

  • With the original receipt, you can exchange merchandise, receive store credit, or get a refund based on your original payment method within 90 days of purchase. For check purchases, there’s a 10-calendar day waiting period, or merchandise credit can be issued.
  • Without the original store receipt, you may exchange merchandise or be issued merchandise credit based on the lowest selling price in the last 60 days. A valid ID is required. Hobby Lobby reserves the right to limit or refuse the return of certain products and non-receipted items.

Exchanges

If you want to exchange your merchandise, you’ll need to place a new order online for the desired item and return the unwanted item to Hobby Lobby for a refund.

Prohibited Returns

Due to manufacturer requirements, returns or exchanges of Cricut® products, HeatPressNation products, and Sewing Machines (except Singer Stitch Quick machines) are prohibited unless the customer provides the original receipt and the products are in new, unopened condition. Warranty claims for these products must be directed to the manufacturer. Hobby Lobby reserves the right to limit or refuse to accept the return of certain products and non-receipted items.

Return Tips and Best Practices

To ensure a smooth return experience, here are some tips and best practices to keep in mind:

  • Inspect Your Purchase: Upon purchasing, carefully inspect your items. This step ensures that you identify any issues early on, making the return process smoother.
  • Keep Original Packaging: Maintaining the original packaging, unopened and unused, is crucial for a successful return. Hobby Lobby values the condition of returned items.
  • Understanding Return Costs: While Hobby Lobby doesn’t cover the cost of return shipping, this policy allows the brand to offer a wide range of crafting supplies and competitive prices.
  • Customer Support Contact: Should you have any questions or encounter any issues during the return process, don’t hesitate to reach out to Hobby Lobby’s customer support. They are there to assist you every step of the way.

Frequently Asked Questions (FAQs)

To make things even clearer, here’s a table summarizing the frequently asked questions about the Hobby Lobby Return Policy:

Hobby Lobby: Crafting with Confidence

In conclusion, Hobby Lobby’s commitment to customer satisfaction shines through its return policy. With clear eligibility criteria, an extended return window, and a dedication to providing a diverse array of crafting supplies, they ensure that your crafting experience remains enjoyable from start to finish. Whether you need to return an item or simply have questions, remember that Hobby Lobby is here to support you every step of the way. Craft with confidence, knowing that you’re not just buying supplies; you’re embracing a brand that values your creative spirit. Happy crafting, and enjoy your Hobby Lobby experience!

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