Hibbett Return Policy

At Hibbett, pride is taken in delivering a premium customer experience. To ensure every Hibbett customer is delighted with their shopping experience, FREE returns for 60 days on both in-store and online Hibbett purchases are offered.

(*Returns are processed for FREE when Standard ground return shipping is applied. All other methods will be paid by the customer.)

Returning Products Purchased Online

The most convenient and speedy way to return an item is by utilizing our online process. To print your pre-paid return label, these steps can be followed:

Most items can also be returned to a Hibbett store. The nearest Hibbett location can be found using our Store Locator tool.

Please note: While many products sold on the Hibbett | City Gear website and apps can be returned directly to a local Hibbett store, some are only eligible for return via mail. The return eligibility and options can be verified using the Start a Return process above.

Online purchases and purchases made in Hibbett stores cannot be returned at City Gear store locations.

60-Day Return Window

A 60-day return window is available from the time of your in-store purchase or from when your online order originally ships to return it.

An order is considered “shipped” when the last item in your order has been processed and shipped.

Restocking Fees

No restocking fees are charged for online or in-store returns.

Returning Items Purchased In-Store

All products purchased in a Hibbett store must be returned in-store, including items purchased in a store and shipped to your home.

When an item is returned to a Hibbett store, one of the following with you should be brought to assist us in locating your order and issuing your refund:

Order Confirmation Email

Shipment Email

Packing List that came with your shipment

Please note: Products purchased online or in a Hibbett store cannot be returned to a City Gear location.

Items without a receipt or purchase documentation are not eligible for refunds. Only a merchandise credit may be issued. Valid identification is required.

Store credit is issued in the form of a Hibbett Gift Card, which can be used online or in-store. Gift cards are not redeemable for cash.

Returned Items With a Receipt

Items that are unworn and unwashed, in like-new condition, can be refunded within 60 days of purchase. Items must include the original packaging and tags. There are no restocking fees. If your item was purchased in a store, it needs to be returned in-store.

Items returned more than 60 days after purchase or without a receipt may be given a merchandise credit equal to the current price. Valid identification is required. These items must be unworn, unwashed, and in “like new” condition.

Items purchased online that are past the 60-day return window cannot be returned by mail for a merchandise credit. These returns must be made to your local store for a merchandise credit.

Store credit is issued in the form of a Hibbett Gift Card, which can be used online or in-store. Gift cards are not redeemable for cash.

Products That Cannot Be Returned

Hibbett does not accept returns on the following products:

Items that have been worn or washed or are not in like-new condition.

Certain items are covered by manufacturer’s warranties. Visit our manufacturer’s warranty page to see if your product qualifies.

PLEASE NOTE: Baseball/softball bats cannot be returned if the wrapper has been removed. If your bat has been used and is believed to be defective, the manufacturer must be contacted for a warranty claim.

Items that are customized.

Some products purchased at Hibbett.com (including all apps) may not be returnable in-store. Please see “Returning Products Purchased Online” for more information.

How Funds Are Returned

Returns of items purchased in a Hibbett store:

If a product(s) qualifies for a refund, the refund will be issued in the same method of payment as the original purchase. Cash will be issued where the original payment was a debit card.

If a gift card or merchandise card was used to pay or partially pay for the transaction, please see the “Gift Cards and Merchandise Credits” section below.

Please allow up to 14 business days to process your return. Your funds’ availability depends on the rules of your financial institution, which is usually within 30 days.

Returns of items purchased online:

For a product(s) that qualifies for a refund and is returned in-store, the refund will be issued in the same method of payment as the original purchase. Cash will be issued where the original payment was by a debit card.

For a product(s) that qualifies for a refund and is returned via mail, the refund will be issued on the same credit card as the original purchase.

Please allow up to 7 business days for us to receive your return and an additional 5 business days for us to process your return. Once processed, a confirmation email will be sent to the email address associated with your order.

The refund is typically applied to your original form of payment within 4-7 business days from the date we process your return, but your financial institution may take up to 30 days to apply the funds.

If a Hibbett gift card or merchandise card was used to pay or partially pay for the transaction, please see the “Gift Cards and Merchandise Credits” section below.

City Gear gift cards may not be used to pay or partially pay for your transaction online at Hibbett.com or at any Hibbett store location.

City Gear gift cards may only be used at City Gear store locations.

Hibbett Gift Cards and Merchandise Credits

Hibbett gift cards and merchandise credits may be used to make purchases at any Hibbett store or online at Hibbett.com.

See also  Brilliant Earth Return Policy

Hibbett gift cards and merchandise credits cannot be used at City Gear stores.

Gift cards and merchandise credits are non-refundable, non-returnable, and are not redeemable for cash (except where required by state law).

If an item that was paid for in full or partially paid for using a gift card or merchandise card on our website is returned, the amount will be refunded on a digital Hibbett | City Gear gift card, which will be received via email.

If an item that was paid for in full or partially paid for using a gift card or merchandise card in a Hibbett store is returned, the amount will be refunded on a new merchandise or gift card.

Manufacturer’s Warranties

Some defective products may be eligible for a manufacturer’s warranty claim. Not all products are warrantied. Warranty claims with the vendor must be submitted by the customer and require an original sales receipt.

ALL WARRANTY CLAIMS FOR BATS AND SUNGLASSES MUST BE HANDLED DIRECTLY WITH THE MANUFACTURER. DAMAGED, DEFECTIVE OR MISSHIPPED.

Accidents happen. Customer service should be contacted for assistance.

City Gear Store Return Policy

City Gear stores do not offer a return policy and do not accept returns of merchandise. City Gear will exchange merchandise OR give store credit within 14 days of purchase if:

Store receipt accompanies merchandise

Item is in new condition

All original tags are attached to merchandise

Store credit will be issued only if the original receipt is presented.

City Gear stores do not accept returns or exchanges of merchandise purchased online at

the Hibbett | City Gear website and apps and do not provide store credit for merchandise purchased online at the Hibbett | City Gear website and apps.

Customer-Centric Returns

At Hibbett, customer satisfaction is our top priority. Our comprehensive return policy is designed to provide you with a hassle-free and convenient experience, whether you shop in-store or online. Here’s a summary of key points:

FAQs

Q1: What is the return window for Hibbett and City Gear purchases? A1: You have a 60-day return window, starting from the time of your in-store purchase or when your online order originally ships. An order is considered “shipped” when the last item in your order has been processed and shipped.

Q2: Are there any restocking fees for returns at Hibbett and City Gear? A2: No, we do not charge any restocking fees for online or in-store returns.

Q3: Can I return online purchases to a Hibbett store or vice versa? A3: In most cases, items can be returned to a Hibbett store, but some may be eligible for return via mail. Please check your return eligibility and options using our “Start a Return” process on our website. It’s important to note that online purchases and purchases made in Hibbett stores cannot be returned at City Gear store locations.

Q4: What if I’ve lost my receipt or order documentation for an in-store purchase? A4: Items without a receipt or purchase documentation may still be eligible for a merchandise credit if returned within 60 days. Valid identification will be required.

Q5: How are refunds processed at Hibbett and City Gear for in-store purchases? A5: Refunds for in-store purchases are issued in the same method of payment as the original purchase. For instance, cash will be issued if the original payment was made using a debit card. If a gift card or merchandise card was used, please refer to the “Gift Cards and Merchandise Credits” section of the policy.

Q6: Can I return items purchased online in-store at Hibbett or City Gear? A6: For items that qualify for a refund and are returned in-store, the refund will be issued in the same method of payment as the original purchase. Cash will be issued if the original payment was by a debit card. For items returned via mail, the refund will be issued on the same credit card as the original purchase.

Q7: Can I use City Gear gift cards at Hibbett stores or on Hibbett.com? A7: City Gear gift cards are only valid at City Gear store locations and cannot be used at Hibbett stores or on Hibbett.com.

Q8: How do I handle warranty claims for certain products at Hibbett and City Gear? A8: Some defective products may be eligible for a manufacturer’s warranty claim. It’s important to note that not all products are covered by warranties. Customers are responsible for submitting warranty claims directly to the manufacturer. For items like bats and sunglasses, any claims related to damage, defects, or misshipments must be handled directly with the manufacturer.

City Gear Store Return Policy City Gear stores do not offer a return policy and do not accept returns of merchandise. However, they will exchange merchandise or provide store credit within 14 days of purchase if the store receipt accompanies the merchandise, the item is in new condition, and all original tags are attached. It’s important to note that store credit will only be issued if the original receipt is presented.

In summary, we understand that your shopping experience is important to you, and Hibbett is committed to ensuring you have a smooth and hassle-free return process. Our goal is to provide you with the best possible service, whether you shop in-store or online. If you have any additional questions or require assistance with your return, please do not hesitate to contact our dedicated customer service team. We are here to help and ensure your experience with Hibbett & City Gear remains a positive one.

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