Glossier Return Policy

When it comes to the world of beauty products, finding the perfect match isn’t always guaranteed. Sometimes, despite our best efforts, a skincare product may not suit our skin type, or a lipstick shade might not be as flattering as we’d hoped. That’s where Glossier’s Return Policy comes into play, offering peace of mind to its customers by ensuring a hassle-free return process.

Exploring the Basics of Glossier’s Return Policy

Before diving into the details, let’s explore the fundamental aspects of Glossier’s return policy:

Question Answer Category-Specific Eligibility or Items In-store vs. Online
Return Timeframe All returns must be processed within 30 days of receiving the order. All items, except for gift cards and store-specific merchandise. Same
Return Cost Returns are free for all orders. Same
Refund Timeframe Refunds will be processed within 5-10 business days of receiving the returned item. Same
Original Packaging Items must be returned in their original packaging, with all tags and accessories still attached. Same
Exchanges Exchanges are accepted for most items within 30 days of purchase. After 30 days, you can still exchange items if they are unworn and unwashed. Same
Problems with Returns If you have any problems with your return, you can contact Glossier customer service for assistance. Same
Bill required for return A receipt or proof of purchase is required for all returns. Same

Now, let’s delve deeper into Glossier’s comprehensive return policy to uncover interesting facts that make it a standout feature for this beloved beauty brand.

1. Generous Return Time Frame

One of the most customer-friendly aspects of Glossier’s return policy is its 30-day return window. This means that customers have a whole month to decide whether a product meets their expectations. If it doesn’t, they can initiate a return hassle-free.

2. No Return Fee

Glossier truly values its customers. To emphasize this, they have eliminated any return fees. That’s right, you won’t be charged for returning a product that didn’t quite live up to your expectations.

3. Hassle-Free Return Tracking

Glossier understands that peace of mind is crucial when returning products. That’s why they offer return tracking for all returns. You can easily monitor the progress of your return, so you’re always in the loop.

4. Receipt Not Always Required

In many cases, returning a product without a receipt can be a daunting experience. However, Glossier simplifies this process by allowing returns without a receipt. This flexibility is a testament to the brand’s trust in its customers.

5. Enhanced Assurance with Receipts

For those who prefer to keep records, Glossier also accepts returns with a receipt. Having a receipt can expedite the return process, ensuring a seamless experience.

A Closer Look at Return Eligibility

Now that we’ve covered the basics, let’s dive into the nitty-gritty of return eligibility:

Product Condition Requirements

Glossier expects products to be returned in specific conditions:

  1. Unopened and Unused Products: To be eligible for a return, products must remain unopened and unused. This ensures that returned items are in pristine condition.
  2. Damaged or Defective Items: If your Glossier product arrives damaged or defective, it’s eligible for return, even if it has been opened.
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Timeframe for Returns

As mentioned earlier, Glossier’s return window is 30 days. However, during the holiday season, they extend this period, showing their commitment to ensuring every customer has enough time to make a decision.

Understanding the Types of Products Covered

Glossier’s return policy applies to a wide range of products:


  1. Cleansers and Moisturizers: Whether you’re trying a new cleanser or moisturizer, if it doesn’t suit your skin, you can return it within the specified timeframe.
  2. Serums and Treatments: Serums and treatments often require time to show results. Glossier understands this and allows returns if you’re not satisfied.


  1. Foundations and Concealers: Choosing the perfect foundation or concealer shade can be tricky. If the shade doesn’t match, Glossier welcomes returns.
  2. Lipsticks and Eye Makeup: Lipstick shades can look different in person, and eye makeup might not meet your expectations. Glossier acknowledges this and provides a return option.


  1. Perfumes and Scented Products: Fragrance preferences vary from person to person. If a Glossier fragrance doesn’t align with your taste, you can return it within the return window.

Initiating a Seamless Return

Glossier offers two convenient methods for initiating a return:

Online Return Request Process

  1. Visit the Glossier website and log in to your account.
  2. Navigate to the order containing the product you wish to return.
  3. Select the product for return and follow the guided steps to complete the process.

In-Store Return Process

  1. If you prefer an in-store return, visit your nearest Glossier store.
  2. Present the product you wish to return and the original receipt or packing slip if you have one.
  3. The store staff will assist you in processing the return.

Essential Information for Returns

To ensure a smooth return experience, make sure you have the following information handy:

  • Your order number (if returning online).
  • Details of the product you’re returning.
  • Your personal information for verification.

Refund and Exchange Process

Now, let’s explore what happens after you’ve initiated a return:

Refund Methods and Timelines

Glossier processes refunds through the same payment method used for the original purchase. The timeline for refunds typically ranges from 5 to 10 business days after they receive your returned product.

Exchanging Products

If you’d like to exchange a product, Glossier offers a straightforward process. Simply initiate a return and indicate your desire to exchange. You can choose a replacement product during the return process.

Handling Return Shipping Costs

Glossier covers the cost of return shipping for all eligible returns. This means you won’t incur any additional expenses when returning a product.

Special Cases and Considerations

Glossier’s return policy is designed to accommodate various scenarios:

International Returns

Glossier extends its return policy to international customers. While the return process may involve international shipping, the brand ensures that the same customer-friendly policy applies.

Returns for Gift Recipients

If you received a Glossier product as a gift and need to return it, the brand is happy to assist. You can initiate a return without the original order information, making the process straightforward.

Subscription-Based Product Returns

For Glossier subscribers, the return policy remains consistent. You can return subscription-based products within the designated return window, just like any other purchase.

Conclusion: Glossier’s Commitment to Customer Satisfaction

In conclusion, Glossier’s return policy stands out for its customer-centric approach. With a 30-day return window, no return fees, and the flexibility to return products with or without a receipt, Glossier prioritizes customer satisfaction at every step of the process. Their dedication to providing clear guidelines, efficient return tracking, and international support makes Glossier a brand that values its customers’ trust and loyalty.

Whether you’re exploring their skincare line, experimenting with makeup, or indulging in their fragrances, Glossier’s return policy ensures that your beauty journey is stress-free and enjoyable. So, shop with confidence, knowing that Glossier has your back if a product doesn’t meet your expectations.

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