eShakti Returns

Have you ever ordered clothes online that didn’t quite fit right or match your style once they arrived? We’ve all been there! Luckily, eShakti makes returns and exchanges a breeze with their flexible return policy.

eShakti stands out from other clothing retailers with their fully customizable clothing. Every item is made-to-order based on your unique measurements and design preferences. This innovative approach means their return policy needs to accommodate common fitting issues that come with tailored pieces.

Read on for a comprehensive guide to eShakti’s return and exchange policy. We’ll cover everything from return timeframes to shipping costs so you can send items back with confidence.

Overview of eShakti’s Return Policy

eShakti aims to make returns and exchanges as simple as possible. They accept returns and exchanges on most merchandise with a few exceptions outlined below. Here are the key details about their policy:

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return TimeframeeShakti allows returns of unworn merchandise within 30 days of the ship date printed on the packing slip.Return timeframe is the same for all items.Timeframe applies to both in-store and online purchases.
Return CosteShakti provides free return shipping within the 48 contiguous United States. Customers are responsible for return shipping costs for orders shipped outside the 48 states.Free return shipping eligibility is the same for all items.Free return shipping applies to online purchases only. In-store returns do not require shipping.
Refund TimeframeOnce received, refunds are typically processed within 3-5 business days. The refund will be credited to the original form of payment.Refund timeframe is the same for all items.Refund timeframe applies to both in-store and online returns.
Original PackagingFor returns, items must be in the state in which they were received and in original eShakti packaging and tags.Original packaging requirements are the same for all items.Applies to both in-store and online returns.
ExchangeseShakti does not offer exchanges – customers must return items for a refund and place a new order.No exchanges allowed for any items.No exchanges allowed for in-store or online purchases.
Problems with ReturnsIf there are any issues with your return/refund, contact eShakti Customer Service by email or phone.Assistance for return issues is the same for all items.Customer Service can assist with both in-store and online return issues.
Receipt RequiredThe original or gift receipt is required for eShakti returns to look up order details.Receipt requirements are the same for all items.Required for both in-store and online returns.

Returns and Exchanges Accepted

Most purchases can be returned or exchanged within 60 days of the ship date. There are a few product exceptions:

  • Made-to-measure clothing: Custom clothing that was made to your measurements can be returned within 14 days of receiving your order.
  • Clearance items: Discounted or clearance merchandise is final sale and cannot be returned or exchanged.
  • Intimate apparel: For health reasons, intimates including bras, panties, and shapewear cannot be returned or exchanged.

As long as your item doesn’t fall under those categories, you can initiate a return or exchange by contacting eShakti’s customer service team.

How to Start a Return or Exchange

The return and exchange process is a bit different depending on whether you ordered online or made an in-store purchase:

Online purchases:

  • Log into your eShakti account and navigate to your Orders page.
  • Select the item(s) you want to return and click “Return”.
  • Print the return shipping label and send back your return.

In-store purchases:

  • Bring the item, along with your receipt, to any eShakti retail location.
  • An associate can process your return or exchange on the spot.
See also  Blue Nile return policy

Reaching out to eShakti’s customer service team is another option for starting a return. They are available by phone, email, or live online chat.

Return Shipping Costs

eShakti provides free return shipping labels for online purchases, so you won’t pay anything to send your returns back.

For in-store returns, you are responsible for bringing items back to an eShakti store on your own. The exception is if an item arrived damaged or defective – in that case, eShakti will cover the return shipping costs.

Refunds

Once eShakti receives and inspects your return, refunds are issued within 2-3 business days. Here’s how refunds work:

  • Original payment method: Refunds go back to the original form of payment used to make the purchase. For example, returns on orders paid with a credit card are refunded to that same credit card.
  • Store credit: Alternatively, you can request store credit for the item amount by contacting customer service before shipping your return.

Important Return Policy Details

eShakti has a few other requirements and conditions to be aware of when processing returns:

  • Receipt needed: The original order receipt or packing slip is required for all returns and exchanges. Make sure to include this when sending back your package.
  • Quality inspection: eShakti will inspect returned items before processing refunds. If an item is damaged or missing parts, additional deductions may be taken from your refund amount.
  • Damaged or defective items: Items that arrived defective, damaged, or materially different should be reported to eShakti’s customer service team right away. They can expedite returns and refunds for these issues.

With those tips in mind, you can feel fully prepared for any returns or exchanges with eShakti!

Tips for Smooth Returns and Exchanges

To make the returns process fast and headache-free, keep these tips in mind:

Check Return Deadlines

Pay close attention to the return timeframe based on your item. Standard purchases have a 60 day window, while made-to-measure clothes must be returned within 14 days. Don’t risk getting stuck with store credit for missing the return deadline.

Follow Return Instructions

Carefully follow eShakti’s return instructions outlined above based on whether you ordered online or in-stores. Gather all necessary documents, print shipping labels, and safely package returns to avoid delays.

Keep All Tags and Labels

Be sure to return items in their original condition with tags and branding still attached. Removing labels can make an item ineligible for return or impact the refund amount.

Contact eShakti for Help

If you have any other questions or issues with returns, eShakti’s customer service team is available to help. Reach out by phone, email, or online chat and they can answer any policy questions or troubleshoot returns.

Returns Made Easy

While buying clothes online comes with a bit of risk that pieces won’t work out as expected, eShakti’s return policy takes the stress out of the process. With generous timeframes, free shipping, and multiple refund options, sending items back is virtually effortless.

Focus on finding pieces in perfect fabrics, prints, and measurements for your body. If anything doesn’t work out upon arrival, just box it back up and ship it out using eShakti’s convenient online portal.

FAQ

What is eShakti’s return timeframe?

Most non-clearance merchandise can be returned within 60 days of receiving your order. Made-to-measure clothing has a 14 day return window.

Can I return sale or clearance items to eShakti?

Unfortunately sale and clearance merchandise is final sale and cannot be returned or exchanged. Be sure to check the item details before purchasing.

How long does it take to get a refund from eShakti?

eShakti issues refunds within 2-3 business days after receiving and inspecting returned items. Refunds go back to the original payment method used at checkout.

What do I need to return an online order?

Have the original packing slip and return shipping label ready to enclose with your return package. Log into your account, select the item, print the label, and ship it out.

Can I return in-store purchases by mail?

No, items purchased in eShakti retail stores need to be returned to the same or another store location. Bring the item with receipt to start an in-store return.

Who pays for return shipping?

eShakti provides free return shipping labels for online purchases. For in-store returns, you are responsible for transportation back to a store location.

What if my item arrives damaged or defective?

Contact eShakti’s customer service team right away if your order arrives damaged or faulty. They can expedite returns and refunds for defective merchandise.

Does eShakti accept exchanges without returning first?

Unfortunately you must ship back the original item before an exchange can be processed. eShakti needs to receive returns before issuing replacements.

Can I get a refund in cash for returns?

No, eShakti does not offer cash refunds. Purchases made with a credit card are refunded back to the same card. You can request store credit instead.

What do I do if I’m past the return deadline?

If you missed the 60 day return window, your only option is to request store credit by contacting eShakti’s customer service team.

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