Cat & Jack Return Policy

Cat & Jack is an affordable kids clothing brand available exclusively at Target stores and on The versatile catalog of shirts, pants, dresses, shorts, swimwear, shoes, and accessories are made for infants, toddlers, boys, and girls.

With quality garments and footwear for the whole family, it’s helpful to understand Cat & Jack’s return, exchange, and refund policies before making purchases. This guide will outline the policies and provide tips for hassle-free returns or exchanges.

Overview of Cat & Jack Return and Exchange Policies

Cat & Jack aims to make returns and exchanges easy for customers. The main policies to note are:

  • Items can be returned or exchanged within 90 days of purchase with a receipt.
  • Returns and exchanges can be initiated online or in-store.
  • Refunds are issued based on the original payment method.
  • Items must be in new, unused condition with original tags to be accepted.
  • Swimwear and undergarments must have a hygiene sticker intact for returns/exchanges.
  • Clearance items are final sale but can be exchanged for another clearance item.

Here is a quick look for Cat & Jack’s return policy:

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return Timeframe90 days with receiptSwimwear and undergarments require hygiene sealSame policy
Return CostFree for online returns; no shipping costsN/AFree in-store
Refund TimeframeOnline: 5-7 business days; In-store credit card/debit card refunds: 3-5 business daysN/AFaster in-store refund with cash or check
Original PackagingRequired with tags attachedSwimwear and undergarments require hygiene sealSame policy
ExchangesPermitted within policy timeframeClearance items can only be exchanged for identical clearance merchandiseSame policy
Problems with ReturnsNo receipt: only store credit, ID required, potential restocking feeClearance items: no returns or refunds allowedSame policy
Receipt Required for ReturnYes, for full refundN/ARequired in-store and online

Understanding these standard policies will set expectations for returns or exchanges. Continue reading for more details on how to start the process.

How to Return Cat & Jack Items Purchased Online

For Cat & Jack items bought on, customers can easily begin a return or exchange online. Follow these steps:

  • Sign into your account. This provides order history and details needed to process the return.
  • Find the item(s) to return. Select “Return” or “Exchange” beside the item details.
  • Print the return shipping label. Target will email a UPS shipping label to print and affix to the return package.
  • Return by mail or at any Target store. The package can be dropped off at any UPS location or Target store customer service desk.
  • Await refund processing. Once received, Target will process the refund to the original form of payment within 5-7 business days.

The online process is streamlined to make Cat & Jack returns and exchanges fast and convenient.

How to Return In-Store Cat & Jack Purchases

For Cat & Jack items purchased at a Target store, returns and exchanges can be handled directly at any location. Keep the receipt handy and follow these guidelines:

  • Bring items to any Target store. There is no need to return to the original purchasing location.
  • Take items to customer service. Cat & Jack returns cannot be processed at registers. The customer service desk helps with all return needs.
  • Present the receipt. Without a receipt, returns can only be exchanged for merchandise credit.
  • Await credit processing. If paid by cash or check, store credit is immediately available. For credit cards or debit cards, the refund is typically processed within 3-5 business days.
  • Get a merchandise return sticker. Place this sticker on each Cat & Jack item being returned. It tells staff the refund is approved.
  • Exchange for new items or store credit. Immediately shop for replacement items or get a merchandise card to use later.

In-store returns remove hassle and shipping costs. With the receipt, getting a refund or exchange is quick and easy.

See also  Dillards Return Policy

Tips for Cat & Jack Returns and Exchanges

To keep the returns and exchange process running smoothly for Cat & Jack items, keep these tips in mind:

  • Check the fit and function first. Try on clothing and shoes at home to catch any sizing issues. This avoids repackaging used items.
  • Read garment tags. Understand wash instructions so items aren’t washed or worn prior to returning. Tags must be attached.
  • Check refund policies for clearance. Clearance items can only be exchanged for other clearance merchandise. Refunds are not allowed.
  • Hold onto the receipt. The original receipt is required for full refunds. Without it, options become limited.
  • Bring ID. When making returns without a receipt, photo ID verifies the return meets store limits.
  • Keep items in original packaging. Repack items neatly in their original box or garment bag before transporting.
  • Return promptly. Cat & Jack allows 90 days but don’t wait until the last minute. Returns are easiest within 30 days.
  • Ask for help. If unsure about any policies or procedures, the customer service team is there to help.

Following these tips and the standard policies makes Cat & Jack returns a breeze. With quality clothes for the whole family, exchanges or refunds may be needed at some point. Just remember the process is designed to be hassle-free.

Cat & Jack Returns Without a Receipt

Cat & Jack returns are most convenient with the original receipt. But there are still options if the receipt is misplaced:

  • Return for store merchandise credit. Without a receipt, items can be exchanged for a Target gift card to spend in-store.
  • Provide ID for no receipt returns. To prevent fraud, an ID is required to verify return limits without a receipt.
  • Note restocking fees may apply. Target may deduct 15% from the refund as a restocking fee without the receipt.
  • Check return time limits. Returns without a receipt must happen within 30 days of the purchase date.
  • Clearance items cannot be returned. Only exchanges for identical clearance merchandise is allowed.
  • Refunds go on a Target gift card. Store credit will be issued since original payment method cannot be determined.

While returns without a receipt are possible, there may be limitations. When shopping for Cat & Jack items, hold onto the receipt to enable a fast, full refund.

Exchanging Defective Cat & Jack Products

On rare occasions, a Cat & Jack item may be defective, damaged, or the wrong item. In these situations, exchanges or refunds are allowed outside the standard return window when accompanied by the original receipt.

If there are quality issues with a Cat & Jack product:

  • Notify Target within 90 days. Make Target aware as soon as the damage or defect is noticed.
  • Provide the original receipt. This proves the purchase date and details to help verify product issues.
  • Return in original packaging when possible. Repack the defective item with original tags and labels when feasible.
  • Point out the damage or flaw. Clearly communicate the problem to customer service associates before exchanging items.
  • Select a replacement product. Choose an equivalent or upgraded Cat & Jack item. Refund differences on upgraded items.
  • Get immediate replacements. Defective exchanges typically get immediate replacements with a smile rather than waiting on refunds.

Cat & Jack strives for quality but isolated issues can occur. By promptly notifying Target, customers receive excellent service and walk away satisfied.

How to Contact Cat & Jack Customer Service

For questions about Cat & Jack returns, sizing, item stock, or any other concerns, customer service is available through the following methods:

  • Online: Start a live chat session at or message @AskTarget on Twitter.
  • Phone: Call 1-800-591-3869 24 hours a day, 7 days a week.
  • In-Store: Speak to any Target team member or visit guest services for assistance.

The dedicated customer service team is ready to provide timely answers and solutions regarding Cat & Jack products, purchases, returns, and more. Don’t hesitate to reach out.

Cat & Jack Stands Behind Their Products

The affordable, high-quality Cat & Jack brand is designed with children in mind. Their clothing and shoe selection makes it easy to find staple pieces and trendy outfits. With convenient return and exchange policies, customers can shop with confidence.

If any Cat & Jack items don’t work out, simply initiate a return or exchange online or in-store. Target aims to delight customers, whether making an initial purchase or needing to swap sizes after the fact. Keep the receipt handy and follow the tips outlined here for seamless Cat & Jack returns or exchanges.

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