Burlington Return Policy

In the realm of retail therapy, few names shine as bright as Burlington. As we embark on this detailed journey, we’ll explore the Burlington return policy, ensuring your shopping experience is as smooth as their finest fabrics.

What Is Burlington?

Before we delve into the intricacies of the Burlington return policy, let’s take a moment to appreciate the retail powerhouse itself. Burlington, also known as Burlington Coat Factory, is an American off-price department store icon. With over 40 years of history, they provide a vast array of products, encompassing clothing, home decor, and accessories, all at unbeatable prices.

Burlington’s Return Policy in Focus

Burlington recognizes that customer satisfaction is paramount, and to that end, they’ve meticulously crafted a return policy that aligns with their commitment to excellence. Here’s an in-depth exploration of the Burlington return policy:

Time Frame: How Long Do You Have?

When you shop at Burlington, you’re afforded a generous 30-day return window. Yes, that’s right! You have an entire month to assess your purchase and ensure it meets your expectations. This extended return period is exceptional, giving you plenty of time to make a considered decision.

Aspect Details
Return Time Frame Generous 30 days
Item Condition Unworn, unused, with original tags
Proof of Purchase Original receipt, gift receipt, or credit card used
Excluded Items Gift cards, “final sale” items, personal care products
Returns by Mail Contact Customer Service for instructions
In-Store Returns Visit a Burlington store for in-person returns
Refund Method Original form of payment
Price Adjustments Not offered

The Condition of the Item: What’s Acceptable?

For your purchase to be eligible for a return, it must be in pristine, original condition. This means it should be unworn, unused, and equipped with all the original tags and labels still securely attached. Burlington takes product condition seriously, as it ensures they can offer high-quality items to their loyal customer base.

Proof of Purchase: What’s Needed?

For a smooth return process, you must provide proof of purchase. This could be the original receipt, a gift receipt, or the credit card used for the purchase. This step is vital for Burlington to validate your return and ensure that you encounter no hiccups in the process.

Exclusions: What Can’t Be Returned?

While Burlington is known for its accommodating return policy, certain items are not eligible for return. These typically include:

  • Gift cards: Unfortunately, gift cards are non-returnable.
  • Final sale items: Items labeled as “final sale” are exempt from return or exchange.
  • Personal care products: Due to hygiene reasons, these items cannot be returned, ensuring your safety and well-being.

Returns by Mail: How to Do It?

Should you prefer to return items via mail, rest assured that Burlington allows this option. To initiate the process, you’ll need to reach out to their Customer Service team. They will provide you with comprehensive instructions on how to return the item by mail, ensuring a convenient experience.

In-Store Returns: The In-Person Approach

For those who prefer an in-person return experience, simply visit your nearest Burlington location. The attentive and helpful staff will guide you through the process, ensuring it’s as seamless as possible.

Refund Method: What to Expect

Burlington aims to make your return experience as hassle-free as your shopping experience. They offer refunds in the same form of payment used for the original purchase. For example, if you paid with a credit card, your refund will be credited back to that very card.

Price Adjustments: What You Should Know

It’s essential to understand that Burlington does not offer price adjustments. This means that if you purchase an item and it goes on sale after your purchase, the store will not refund the price difference.

See also  Costco Return Policy

Making the Most of Burlington’s Return Policy

Now that you’re well-versed in the nuances of the Burlington return policy, here are some tips to help you make the most of it:

Keep Your Receipts

To ensure a smooth return process, it’s essential to retain your receipts. Store them safely, whether in physical or electronic form. This practice will come in handy should you need to return an item.

Inspect Your Purchases

Upon making a Burlington purchase, take a moment to inspect your items. Verify that they are in pristine condition and meet your expectations. This proactive step will minimize the likelihood of needing to return items later.

Understand Sale Items

While Burlington is known for its fantastic discounts, exercise caution when considering items labeled as “final sale.” These items are non-returnable, so make absolutely certain that your choice is to your complete satisfaction.

Things to Know About Burlington Return Policy


If you are a shopper considering returning items to Burlington and want to learn more about Burlington’s return policy, you might have several questions to ensure a smooth return experience. Here are some additional questions shoppers may have:

  1. What is the return window for items purchased at Burlington?
    • Shoppers often want to know how long they have to return an item if it doesn’t meet their expectations.
  2. Are there any exceptions to the return policy?
    • Customers may inquire about specific scenarios or products that may not be covered by Burlington’s standard return policy.
  3. How do I initiate an online return, and what is the process like?
    • Understanding the steps for returning items purchased online, including where to find return labels and how to ship the items back, is crucial for online shoppers.
  4. What if I don’t have my receipt or order confirmation email?
    • Some customers may have concerns about returning items without the original proof of purchase and want to know about alternative options.
  5. What happens if I receive a damaged or defective item?
    • Customers may be interested in the process for returning items that are not in proper condition upon receipt.
  6. What refund methods are available?
    • Shoppers may want to know how they will receive their refund, whether it will be issued to their original payment method or as a gift card.
  7. Can I return items bought during a special sale or marked as “Final Sale”?
    • Clarifying the return policy for sale items and those marked as “Final Sale” can help customers avoid misunderstandings.
  8. Is there a Burlington store near me where I can return items in person?
    • Customers who prefer returning items in-store may want to know the locations of the nearest Burlington stores.
  9. What is the timeframe for processing a return and receiving a refund?
    • Knowing how long it takes for Burlington to process returns and issue refunds can be important for shoppers on a tight schedule.
  10. How can I contact Burlington’s Customer Service for assistance with my return?
    • Having information on how to reach out to the customer support team can be reassuring for customers who encounter any issues during the return process.

The Burlington return policy exemplifies their unwavering commitment to customer satisfaction. Offering a 30-day return window, flexible guidelines, and accommodating procedures, Burlington ensures your shopping experience is not just enjoyable but also stress-free.

So, as you contemplate your next shopping adventure at Burlington, remember this guide. Armed with the knowledge of their return policy, you can shop with confidence, knowing that should the need arise, you have the support of a robust return policy that stands out in the retail world.

Burlington‘s dedication to customer happiness shines through their adaptable and customer-centric return policy. Whether you’re seeking fashionable clothing, stylish home decor, or delightful accessories, Burlington boasts a diverse and affordable selection. This guide ensures you can shop wisely, knowing that Burlington’s return policy has your back.

Leave a Comment