BR Factory Return Policy

BR Factory’s Return Policy is one of the most generous in the industry, making it a great option for shoppers who want to be sure they are getting the right fit and style. So next time you’re shopping for apparel at BR Factory, don’t hesitate to order what you like and return what you don’t. You can shop with confidence knowing that BR Factory has your back

Unveiling BR Factory’s Return Policy Essentials

Before we dive into the details, let’s start by understanding the core components of BR Factory’s return policy:

QuestionAnswerCategory-Specific Eligibility or ItemsIn-store vs. Online
Return TimeframeItems must be returned within 30 days of ship date.All items, except for final sale items and items marked “Mail Only”.Same for both in-store and online purchases.
Return CostReturns are free.Same for both in-store and online purchases.
Refund TimeframeRefunds will be processed within 10-14 business days of receiving the returned item.Same for both in-store and online purchases.
Original PackagingItems must be returned in their original packaging, with all tags and accessories still attached.Same for both in-store and online purchases.
ExchangesExchanges are accepted for most items within 30 days of purchase. After 30 days, you can still exchange items if they are unworn and unwashed.Same for both in-store and online purchases.
Problems with ReturnsIf you have any problems with your return, you can contact BR Factory customer service for assistance.Same for both in-store and online purchases.
Bill required for returnA receipt or proof of purchase is required for all returns.Same for both in-store and online purchases.

Now, let’s delve deeper into BR Factory’s return policy to uncover noteworthy facts that set it apart as a customer-centric feature.

1. Generous Return Time Frame

BR Factory offers a customer-friendly 30-day return window. This extended return period ensures that you have ample time to decide whether your purchase aligns with your fashion goals. Should it fall short, initiating a return is a breeze.

2. No Return Costs

At BR Factory, your satisfaction matters most. There are no return fees, meaning you can send back any item that doesn’t meet your expectations without incurring additional costs.

3. Simple and Transparent Return Process

BR Factory’s return process is designed with simplicity in mind. It’s easy to follow, ensuring a hassle-free experience for customers who want to return a product.

4. Receipt Not Always Required

Returning an item without a receipt can sometimes be complicated. However, BR Factory simplifies this process by allowing returns without a receipt, demonstrating trust in its valued customers.

5. Expedited Returns with Receipts

For those who prefer to keep records of their purchases, BR Factory gladly accepts returns with a receipt. Having a receipt can streamline the return process, ensuring a smooth experience.

Understanding Return Eligibility

Now that we’ve covered the basics, let’s explore the specifics of return eligibility:

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Product Condition Requirements

BR Factory has specific criteria for returned products:

  1. Unworn and Unused Products: To be eligible for a return, products must remain in unworn and unused condition. This ensures that items returned are in pristine condition.
  2. Damaged or Defective Items: If your BR Factory product arrives damaged or defective, it qualifies for return, even if you’ve already opened it.

Timeframe for Returns

As mentioned earlier, BR Factory offers a 30-day return window. During the holiday season, they extend this period to accommodate the festive shopping spirit, emphasizing their commitment to ensuring every customer is satisfied.

Products Covered by the Return Policy

BR Factory’s return policy encompasses a wide range of products:


  1. Men’s Clothing: Whether it’s a shirt, pants, or a stylish jacket, if it doesn’t fit or isn’t what you expected, BR Factory welcomes your return.
  2. Women’s Fashion: From dresses to blouses and everything in between, if it doesn’t match your style, you can return it within the specified timeframe.


  1. Jewelry: BR Factory’s jewelry collection is diverse, but personal preferences vary. If a piece doesn’t meet your expectations, you can return it.


  1. Shoes: Finding the perfect fit can be challenging, and BR Factory recognizes this. If the shoes you ordered aren’t comfortable, you can return them.

Initiating a Convenient Return

BR Factory provides two convenient methods for initiating a return:

Online Return Request Process

  1. Visit the BR Factory website and log in to your account.
  2. Locate the order that includes the product you want to return.
  3. Select the item for return and follow the provided steps to complete the return request.

In-Store Return Process

  1. If you prefer returning items in person, visit your nearest BR Factory store.
  2. Present the product you want to return along with the original receipt or packing slip, if available.
  3. The store staff will assist you in processing the return.

Essential Information for Returns

To ensure a smooth return experience, have the following information ready:

  • Your order number (if returning online).
  • Details of the product you’re returning.
  • Your personal information for verification.

Refund and Exchange Process

After initiating a return, here’s what to expect:

Refund Methods and Timelines

BR Factory processes refunds using the same payment method you used for the initial purchase. Typically, refunds are processed within 5 to 10 business days after receiving your returned product.

Exchanging Products

If you’d like to exchange a product, BR Factory offers a straightforward process. Simply initiate a return and indicate your desire to exchange. During the return process, you can select a replacement item.

Handling Return Shipping Costs

BR Factory covers the cost of return shipping for all eligible returns. This means you won’t face any additional expenses when returning a product.

Special Cases and Considerations

BR Factory’s return policy is adaptable to various scenarios:

International Returns

For international customers, BR Factory extends its return policy. While international returns may involve additional shipping, the brand ensures that the same customer-friendly policy applies.

Returns for Gift Recipients

If you received a BR Factory product as a gift and need to return it, the brand is happy to assist. You can initiate a return without the original order information, simplifying the process.

Subscription-Based Product Returns

For customers with subscription-based purchases, BR Factory’s return policy remains consistent. You can return subscription-based products within the designated return window, just like any other purchase.

In Closing: BR Factory’s Dedication to Customer Satisfaction

In conclusion, BR Factory’s return policy shines as a testament to the brand’s commitment to customer satisfaction. With a generous 30-day return window, no return fees, and the flexibility to return products with or without a receipt, BR Factory prioritizes your shopping experience. Their dedication to providing a straightforward process, efficient return tracking, and international support showcases BR Factory as a brand that values your trust and loyalty.

Whether you’re exploring their fashionable men’s and women’s apparel, stylish accessories, or comfortable footwear, BR Factory’s return policy ensures that your shopping journey remains stress-free and enjoyable. So, shop with confidence, knowing that BR Factory has your back if a product doesn’t align with your style expectations.

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