Boll & Branch Returns

Style-conscious shoppers, prepare to be delighted! Boll & Branch, your premier destination for luxurious and ethically sourced bedding, bath, and home essentials, not only presents an exquisite collection but also embraces a customer-first return policy that guarantees your satisfaction is paramount. This detailed guide will illuminate the facets of Boll & Branch’s return policy, equipping you with all the knowledge to shop confidently.

Key Highlights of Boll & Branch’s Return Policy

To start, let’s touch on the primary features of Boll & Branch’s return policy that stand out:

Return Time Frame: Enjoy a considerate 30-day period from the delivery date to initiate a return, giving you plenty of time to luxuriate in your purchase and ensure it’s precisely what you desired.

Return Eligibility: Boll & Branch accommodates returns for items that fall under these categories:

  • Items that did not meet your expectations
  • Incorrect or flawed items
  • Products unsuitable for their intended use

Non-Returnable Items: Some items, like personalized goods and final sale offerings, are exempt from returns. Please consult our website for an exhaustive list of non-returnable items.

Return Process: Seamlessly return your items in a few steps: Reach out to customer service, wait for approval, send back the item, and obtain your refund.

Understanding Boll & Branch’s Customer-Centric Return Policy

Below, we delve into how Boll & Branch ensures returns are convenient and fair:

Eligibility for Returns

Boll & Branch is devoted to customer satisfaction. Here’s what qualifies for a return:

  • Unmet Expectations: If the luxury feel or look doesn’t match what you envisioned, Boll & Branch understands and accepts returns for these reasons.
  • Incorrect or Flawed Items: In the rare event that you receive an incorrect or defective item, Boll & Branch will rectify the issue with a return or exchange.
  • Unsuitable Products: If an item doesn’t serve its purpose as you thought it would, Boll & Branch is here to help through their returns process.

Step by Step: The Boll & Branch Return Process

Returning an item to Boll & Branch is designed to be straightforward and hassle-free:

  1. Contact Customer Support: Begin by contacting Boll & Branch customer support. Provide your order details and the reason for the return.
  2. Await Approval: Our team will review your return request. Once approved, we’ll guide you through the next steps.
  3. Ship the Item: Return the product to Boll & Branch using a trackable shipping service for added security.
  4. Receive Your Refund: After your return is processed, the refund will be issued to the original method of payment.

Tips for a Smooth Boll & Branch Return

For the smoothest return experience, consider these tips:

  • Know the Return Policy: Review Boll & Branch’s return policy before purchasing to avoid any surprises.
  • Preserve the Product’s Condition: Keep the item in its original condition, with tags and packaging, until you’re certain you’re satisfied with your purchase.
  • Select a Trackable Shipping Method: Use shipping that offers tracking to ensure the safe arrival of your return.
  • Check Item Eligibility: Confirm that the item adheres to the return policy criteria before sending it back.
See also  Office Depot Return Policy


Boll & Branch’s return policy is thoughtfully crafted to ensure your shopping experience is as luxurious and satisfying as the products they offer. This guide equips you to navigate the return policy with ease, ensuring a delightful shopping journey.

International Returns

  1. Notification: Customers typically need to inform customer service about their intent to return an item within a specified time frame from the date of receipt, which could be similar to the 30-day domestic policy.
  2. Eligibility: The same eligibility requirements for returns would typically apply, such as the item being in its original condition, unused, and with all the tags and packaging intact. Personalized items and final sale products may still be non-returnable.
  3. Return Shipping Costs: Customers are often responsible for the return shipping costs. This includes any additional fees such as international shipping fees, insurance, and tracking.
  4. Customs and Duties: Customers may also be responsible for any customs duties and taxes incurred on the returned items. Some retailers advise marking the package as “Returned Goods” to avoid additional charges, but this is subject to the regulations of the customer’s country.
  5. Refund Process: Once the returned item is received and inspected, the refund is generally processed in the original form of payment. However, international refunds may take longer to process and might not include customs duties, taxes, or original shipping charges.
  6. Exchanges: International exchanges can be more complex due to inventory and shipping constraints. Some companies may not offer direct exchanges and instead suggest that customers return the item for a refund and make a new purchase.
  7. Customer Service: International customers are usually encouraged to contact customer service to initiate a return, where they would receive specific instructions tailored to their location and circumstances.


Can I return personalized items to Boll & Branch?

Personalized items are typically not eligible for return due to their custom nature.

How long does the refund process take at Boll & Branch?

Refunds are processed promptly upon receipt of the returned item, typically within a few business days.

What if my item is defective after 30 days?

Boll & Branch values quality and customer service, so we encourage you to contact customer support to discuss potential solutions.

Is there a cost for returning an item?

Boll & Branch aims to make returns as convenient as possible, but return shipping responsibilities will be outlined during the return approval process.

Does Boll & Branch’s return policy apply to international orders?

International return policies may have specific terms, so please review the international policy section on Boll & Branch’s website.

At Boll & Branch is dedicated to ensuring that every aspect of experience, from browsing to returning, is as comfortable and satisfying as the luxury products that offer.

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