Bershka Return Policy

When you think of trendy and stylish fashion, Bershka immediately comes to mind. But what if your latest Bershka purchase doesn’t quite meet your expectations? That’s where Bershka’s return policy comes into play. In this comprehensive guide, we’ll walk you through Bershka’s return policy, ensuring that your shopping experience remains hassle-free and stylish. From the process of returning items to refund procedures and exceptions, we’ve got you covered.

How Can I Return an Item?

Registered Users

If you’re a registered user on Bershka’s website, returning items is a breeze. Simply navigate to the “RETURNS” section within your account, and you can initiate your return request with ease.

Guest Purchases

Not a registered user? No problem. Bershka still makes it easy for you to return items. For guest purchases, follow these steps:

  1. Locate the link at the bottom of your Delivery Confirmation Email.
  2. Click on the link and log into the “PURCHASE WITHOUT REGISTERING” box.
  3. Fill in your email and phone number associated with the purchase.
  4. You’ll receive an email with detailed instructions to complete the return process.

Remember that there is a return fee of $5.95 per order returned, which will be deducted from your refunded amount. You also have a generous return period of 30 days from the shipping confirmation email to ensure that you’re completely satisfied with your purchase.

Please note that if you intend to return items from multiple orders, it’s crucial to apply for a return request for each purchase separately. Bershka is not responsible for returns of items purchased in different orders or those returned with the return request of a different order.

What Items Can Be Returned?

Bershka maintains high-quality standards for returns. To be eligible for a return, items must be in perfect conditions, including the following criteria:

  • Unworn
  • Unwashed
  • Undamaged
  • Unused
  • With all original tags attached

It’s essential to ensure that your returned items meet these conditions to guarantee a smooth return process.


While Bershka is quite accommodating, there are certain items that cannot be exchanged or returned, including:

  • Personalized items
  • Lingerie
  • Earrings
  • Hair items
  • Caps or hats
  • Printed on-demand items
  • The Bershka Print Shop products

Moreover, specific product categories have unique return conditions that you should be aware of:

  • Swimwear: must include the hygiene sticker.
  • Accessories: must be returned with their full original packaging and be unused.
  • Fragrances and beauty: must be returned with their original, unopened packaging.
  • Packs: must not be separated and must be returned with all pieces in the original packaging.

For exchanges, it’s important to know that they must be made at a physical Bershka store and should adhere to the same conditions outlined for products to be returned.

How Will I Receive the Refund Amount?

Once your return is approved, Bershka ensures a straightforward process for refunding the amount you paid. The refund will be processed via the same payment method used during your purchase.

When Will I Receive the Refund Amount?

Refunds are usually processed promptly. After your return is reviewed and approved, you will receive a refund confirmation email. Keep in mind that the time it takes for the refund to reflect on your credit card account may vary depending on your financial institution.

What Can I Do If the Refund Amount Is Incorrect?

If you find that the refund amount doesn’t match your expectations, don’t worry. Bershka’s customer service department is here to assist you. Contact them, and they will address the issue promptly, ensuring that you receive the correct refund amount.

How Can I Be Sure My Order Has Been Placed Correctly?

It’s natural to want reassurance that your order was processed accurately. After you’ve completed the checkout process, Bershka will send you a confirmation email. If, for any reason, you don’t receive this email, don’t hesitate to reach out to their customer service department for confirmation.

Can I Cancel an Item in My Order?

You have the flexibility to make changes to your order, including deleting items from your shopping basket, as long as you haven’t completed the entire checkout process. If you’ve finalized your order, the best course of action is to cancel it.

Can I Cancel My Order?

Yes, you can cancel your order, and Bershka has made this process user-friendly. Visit the “Order History” section within “My Account” to initiate the cancellation. However, be aware that reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.

FAQ Section

1. What is the return fee, and how is it calculated?

The return fee for Bershka is $5.95 per order returned. This fee will be deducted from the refunded amount.

2. Is there a time limit for returning items?

Yes, you have a return period of 30 days from the shipping confirmation email to initiate your return.

3. Can I return items from multiple orders in one return request?

No, if you intend to return items from different orders, you must apply for a return request for each purchase individually.

4. What items are ineligible for return or exchange?

Items that cannot be returned or exchanged include personalized items, lingerie, earrings, hair items, caps or hats, printed on-demand items, and The Bershka Print Shop products. Additionally, specific product categories have unique return conditions.

See also  Gucci's Return Policy

5. How can I track the status of my return or refund?

Once your return is processed and the refund is issued, you will receive a refund confirmation email. The time it takes for the refund to appear in your credit card account may vary depending on your financial institution.

6. Can I cancel my order after completing the entire checkout process?

If you’ve completed the entire checkout process, you can still cancel your order by visiting the “Order History” section in “My Account.

Local vs. International Returns

1. Are there any differences between returning items locally and internationally with Bershka?

Yes, there can be variations in the return process for international orders. The return fee and timeframe may differ based on your location. It’s essential to check the specific return policy for your country or region on Bershka’s website.

2. Can I return items purchased from an international Bershka store to a local Bershka store?

In most cases, items purchased from international Bershka stores cannot be returned to a local store. It’s advisable to contact Bershka’s customer service for guidance on returning international orders.

Differences Between Returns With and Without a Bill

1. Do I Need a Bill to Return an Item to Bershka?

  • With a Bill: Returning an item with a bill is straightforward. You’ll need to present the original bill or receipt to validate your purchase and initiate the return. This provides a clear record of your transaction.
  • Without a Bill: When returning an item without a bill, the process can be more complex. Bershka may ask for additional information to verify your purchase. They might need details like the date of purchase, payment method used, and the last four digits of the card you used for the transaction.

2. Can I Get a Full Refund Without a Bill?

  • With a Bill: If you have the original bill, you’re generally eligible for a full refund, subject to Bershka’s return policy.
  • Without a Bill: When returning an item without a bill, Bershka may offer a refund, but it might not be a full refund. The refund amount can be affected by various factors, including the condition of the item and the information you provide to confirm your purchase.

3. What Happens if I Return an Item Without a Bill, and Bershka Can’t Verify My Purchase?

  • With a Bill: With a bill, Bershka can easily verify your purchase, ensuring a smoother return process.
  • Without a Bill: If Bershka can’t verify your purchase without a bill, they may offer store credit instead of a refund. Store credit allows you to use the refunded amount for future purchases at Bershka.

4. Do the Return Conditions Differ for Items Without a Bill?

  • With a Bill: The standard return conditions apply when returning items with a bill. This includes ensuring that the item is in perfect condition and adheres to Bershka’s return policy.
  • Without a Bill: When returning items without a bill, Bershka may have stricter return conditions. They might require the item to be in even better condition and may limit the type of items that can be returned without a bill.

5. Can I Return Personalized Items Without a Bill?

  • With a Bill: If you have the bill, returning personalized items is possible within Bershka’s return policy.
  • Without a Bill: Returning personalized items without a bill can be more challenging. Bershka may have restrictions or even disallow returns for personalized items without a bill.

6. Are There Differences in the Timeframe for Returns With and Without a Bill?

  • With a Bill: Bershka’s standard return timeframe, usually 30 days, applies when you have the bill for your purchase.
  • Without a Bill: The timeframe for returning items without a bill may differ. Bershka might impose stricter deadlines or shorter return periods for such items.

7. Can I Return Items Purchased Internationally Without a Bill?

  • With a Bill: Returning internationally purchased items is possible with the original bill, and it typically follows Bershka’s standard return policy.
  • Without a Bill: Returning internationally purchased items without a bill can be more complicated. Bershka may have specific requirements for verifying international purchases, and the process may vary by location.

8. Can I Exchange Items Without a Bill?

  • With a Bill: Exchanging items with a bill is typically easier. Bershka will follow their exchange policy, allowing you to switch the item for a different size or product.
  • Without a Bill: Exchanging items without a bill might be subject to more stringent conditions. Bershka could limit your exchange options or require additional information to process the exchange.


Bershka’s return policy is designed to make your online shopping experience as convenient as possible. With clear instructions, fair guidelines, and a user-friendly approach to returns and refunds, Bershka ensures that you can shop with confidence. By adhering to their guidelines and being aware of the specific conditions for different product categories, you can make the most of your Bershka shopping experience. So go ahead, shop with ease, knowing that you’re covered by a reliable return policy.

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