Away Returns

For the discerning traveler, Away offers not only premium luggage designed to accompany you on every journey but also a customer-friendly return policy that underscores their commitment to satisfaction. This detailed guide will illuminate the facets of Away’s return policy, equipping you with the knowledge to shop with assurance.

Key Highlights of Away’s Return Policy

Before diving deep into the policy’s specifics, let’s pinpoint some essential features that make Away stand out:

  • Return Time Frame: Enjoy a generous 100-day trial period from the date of purchase for most items, providing ample opportunity to test your new travel gear.
  • Return Eligibility: Away accepts returns on items that are:
    • Unused and in their original condition
    • Accompanied by the original proof of purchase
  • Non-Returnable Items: Items marked as ‘final sale’ and personalized items with monograms or customizations are non-returnable. Please refer to Away’s website for the full list of exceptions.
  • Return Process: Away streamlines your return process into four easy steps: Contact customer service, wait for approval, send back the product, and receive your refund.

In-Depth Insights into Away’s Return Policy

To further simplify your shopping experience, here are some common queries and their solutions regarding Away’s return policy:

Category-Specific EligibilityNearly all categories are returnable, provided they are unused and in the original condition.
In-store vs. Online ReturnsBoth in-store and online purchases can be returned, with online returns possible from the comfort of your home.
Return CostAway offers free returns within the contiguous U.S., and a prepaid shipping label is provided.
Refund TimeframeRefunds are typically processed within 5-10 business days upon receiving the returned item.
Original PackagingWhile original packaging is preferred, it’s not mandatory for a successful return.
ExchangesExchanges are welcome during the 100-day trial period, ensuring you find the perfect travel companion.
Problems with ReturnsAway’s customer service team is ready to assist with any return issues, providing a seamless experience.
Receipt RequirementProof of purchase is necessary; keep your receipt or order number handy.

Understanding Away’s Thoughtful Return Policy

Away believes returns should be as convenient as the journeys their products promise. Here’s how they prioritize your ease of mind:

  • Unused Condition: To be eligible for a return, items should be unused and include all original tags and packaging if possible.
  • 100-Day Trial: The extended trial period reflects Away’s confidence in the quality and functionality of their products.
See also  Ramour Flanigan Return Policy

Step by Step: Away’s Hassle-Free Return Process

Returning an item to Away is designed to be as smooth as your travels. Follow these steps for a stress-free process:

Step 1: Contact Customer Support

Reach out to Away’s customer service via email, phone, or their website. Provide your order number and the reason for the return. A friendly representative will guide you through the next steps.

Step 2: Await Approval

After contacting Away, their team will promptly review your request and, once approved, provide you with detailed instructions and a prepaid shipping label.

Step 3: Ship the Item

Pack the item in its original packaging or a new box if necessary. Attach the prepaid shipping label and drop it off at the designated carrier location.

Step 4: Receive Your Refund

Upon receipt and inspection of your return, Away will issue a refund to your original payment method. They aim to process refunds swiftly to respect your time and trust.

Tips for a Smooth Away Return

Here are some additional pointers to ensure a seamless return process with Away:

  • Review the Policy: Before purchasing, familiarize yourself with Away’s return policy to avoid any surprises.
  • Keep Items Pristine: If you’re considering a return, keep the item unused and maintain all packaging materials until you’ve made a final decision.
  • Use the Prepaid Label: Take advantage of Away’s prepaid return shipping for a no-cost, trackable return.


Away’s return policy is tailored with your satisfaction in mind, offering a risk-free trial period and straightforward returns. They understand that investing in travel gear is a significant decision, and their policy is crafted to assure you of their product’s value and your contentment.

Equipped with the details in this guide, you can confidently navigate Away’s return policy. Enjoy your shopping, and take comfort in knowing that Away is dedicated to enhancing your travel experience from the moment you choose their product.


Can I return a personalized Away item?
Unfortunately, personalized items are not eligible for return unless there is a manufacturing defect.

How long will it take to receive my refund from Away?
Refunds typically take 5-10 business days to process after the return is received.

Do I need to keep the original packaging for returns?
Ideally, yes, but it’s not mandatory. The product should be in unused condition.

What if I received an Away product as a gift?
You can still return it under the policy guidelines, but you may need the original order number or proof of purchase.

For more information or assistance with your specific return, it’s best to contact Away’s customer service directly. Happy travels!

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