AutoZone Returns

AutoZone not only provides top-notch automotive parts but also ensures that your shopping experience is as smooth as a well-tuned engine. So, let’s get started!

Question Answer Category-Specific Eligibility or Items In-store vs. Online
Return Timeframe All sales are final for gift card sales and customized/configured items.

For other products, follow the respective return method.
Gift cards, customized/configured items In-store and Online
Return Cost
Refund Timeframe
Original Packaging
Exchanges
Problems with Returns
Bill required for return
Returning Gift Orders
Returning Items from Stores
Returning Items from Other Retailers
Return of Product Core To return a product core, follow the respective return method for your purchase.
Return to AutoZone Store Return items to an AutoZone store in their original condition with a receipt within 90 days for a refund, or within the warranty period for defective items. Items must be in original condition In-store
ID Requirement AutoZone may require a valid government-issued photo ID for all returns. Accepted IDs include U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, U.S. Laser Visa. In-store
No Receipt Returns If you no longer have the receipt, contact AutoZone Customer Support for transaction information. In-store

AutoZone’s Return Policy

First things first, let’s break down the key facts about AutoZone’s return policy:

  • Gift Card Sales: All gift card sales are final, and gift cards cannot be returned.
  • Customized/Configured Items: If you’ve customized items like floor mats with logos, custom embroidery, or trim, these sales are final, and the items cannot be returned.

Returning a Product to AutoZone

AutoZone makes the return process easy:

Product Return to an AutoZone Store

  1. Take the product, still in its original packaging and/or box, along with your receipt, to any AutoZone store of your choice.
  2. Ensure you’ve drained all fluids, if any, from the product before returning it.
  3. If possible, bring the credit card you used to purchase the part. The store will credit it for the price of the part.
  4. Remember that all returns to an AutoZone store are subject to the in-store return policy.

Please note that you will be reimbursed for shipping costs only if AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com’s Fulfillment Center.

Product Return to AutoZone.com’s Fulfillment Center

  1. Drain all fluids, if any, from the product.
  2. Fill out the Return Form (Section B of your shipping invoice) and include it with the product in its original packaging and/or box.
  3. If you’re in the United States and AutoZone.com made a shipping error or the product was defective when shipped, contact AutoZone Customer Support at 800.288.6966 to request a return shipping label.
  4. If you’re shipping from overseas or a U.S. Territory under the same conditions, you’ll be reimbursed for return shipping charges upon providing a copy of your shipping receipt.
  5. For other cases, AutoZone recommends using a carrier with package tracking to ensure a safe and quick return. Your credit card will be credited for the full product price.

In all cases, you are responsible for verifying and complying with proper shipment requirements of the carrier.

Please remember that not all products are eligible for returns, and all sales of customized items are final. For further details, check AutoZone’s in-store return policy for additional restrictions.

Returning the Core for a Product

Core Return to an AutoZone Store

  1. Take the core and your receipt to any AutoZone store.
  2. Drain all fluids, if any, from the core.
  3. If you have the box in which the new product was shipped, use it for the core return.
  4. If you bring the credit card used for the new product purchase, the store will credit your credit card for the value of the returned core.
  5. Remember that all returns to an AutoZone store are subject to the in-store return policy.
See also  Tory Burch Returns

Core Return to AutoZone.com’s Fulfillment Center

  1. Drain all fluids, if any, from the core.
  2. Fill out the Return Form (Section B of your shipping invoice) and include it with the core in the box your order was sent in.
  3. Place the return shipping label on the outside of the box and ship it. Be sure to comply with proper shipment requirements.
  4. AutoZone recommends using a carrier with package tracking for a safe and quick return. Note that you will not be reimbursed for shipping costs incurred in shipping the core to AutoZone.com’s Fulfillment Center.

The credit card used for the new product purchase will be credited with the core’s value after inspection.

In-Store Return Policy

For in-store returns, simply return an item in its original condition and packaging, along with the receipt, within 90 days of the purchase date to request a refund. If the item is defective, you can return it within the warranty period. Please note that requests for refunds may be denied if the item has been used or installed.

AutoZone may require a valid government-issued photo ID for all returns, and the information will be recorded. Accepted IDs for returns include U.S. or Canadian Driver’s License, U.S. State ID, Canadian Province ID, U.S. Military ID, Mexican Voter Registration Card, Passport, or U.S. Laser Visa.

If you’ve lost your receipt, but you’re returning an item, contact AutoZone Customer Support at 800.288.6966 to request transaction information.

So, there you have it—your comprehensive guide to AutoZone’s return policy. AutoZone is committed to making your auto parts shopping experience as smooth as a well-oiled machine. If you have any questions or need assistance, don’t hesitate to reach out. Happy wrenching!

Q1: What is AutoZone’s return time frame for most products?

A1: Most products purchased from AutoZone can be returned within 90 days of the purchase date to request a refund.

Q2: Do I need to provide any special documentation when returning an item to an AutoZone store?

A2: When returning an item to an AutoZone store, you will typically need to provide the item itself in its original condition and packaging, along with your receipt. If you no longer have the receipt, you can contact AutoZone Customer Support at 800.288.6966 to request transaction information.

Q3: Are there any restrictions on returning items that have been used or installed?

A3: Yes, requests for refunds may be denied if the item has been used or installed. AutoZone’s return policy generally applies to items in their original condition.

Q4: Can I return an item that I customized, such as floor mats with logos or custom embroidery?

A4: No, all sales of items that have been customized, including floor mats with logos, custom embroidery, or trim, are considered final and cannot be returned.

Q5: How should I handle the disposal of fluids from a returned part?

A5: When returning a product to AutoZone, especially if it contains fluids, you must first drain all fluids from the product before returning it. Properly recycle or dispose of all fluids in accordance with local regulations. Many AutoZone stores have a free recycling program. If there isn’t an AutoZone store nearby with a recycling program, contact your local recycling agency for instructions on proper disposal.

Q6: Can I return items purchased with a gift card?

A6: Unfortunately, no. All gift card sales are considered final, and gift cards themselves cannot be returned.

Q7: What should I do if AutoZone.com made a shipping error or if the product was defective when shipped?

A7: If you’re in the United States and AutoZone.com made a shipping error or if the product was defective when shipped from AutoZone.com’s Fulfillment Center, you can contact AutoZone Customer Support at 800.288.6966 to request a return shipping label. If you’re shipping from overseas or a U.S. Territory under the same conditions, ship the items back to AutoZone’s Fulfillment Center using the most economical means available, and include a copy of your receipt for shipping charges. AutoZone will reimburse you for return shipping charges.

Q8: What if I no longer have the original packaging or box for a product I want to return?

A8: It’s generally recommended to return the product in its original packaging and/or box. However, if you no longer have the original packaging, it’s still possible to initiate a return, but you should reach out to AutoZone Customer Support for guidance on the specific return process.

Q9: Can I return a core to any AutoZone store or only to the store where I made the purchase?

A9: You can return a core to any AutoZone store, not just the one where you made the purchase. AutoZone stores generally accept core returns.

Q10: How can I ensure a safe and quick return when shipping a product back to AutoZone.com?

A10: To ensure a safe and quick return when shipping a product back to AutoZone.com, AutoZone recommends using a carrier that provides package tracking. This helps you keep an eye on your return shipment’s progress.

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